JPMorgan Chase & Co. is on a mission to transform customer engagement through innovative digital products and experiences. Our team is at the forefront of this transformation, creating offerings that place the customer at the center. We believe in the power of engaging, relevant, and contextual content to drive personalized customer experiences. Join us in designing content that is both reusable and measurable.

As a Senior Marketing Copywriter, Vice President in our team, you will play a pivotal role in shaping our content strategy across all channels. You are a storyteller, editor, and strategic thinker who will create compelling content that empowers and delights users. We value a culture of intellectual curiosity, honesty, and passion, and seek individuals eager to expand their skills in an exciting venture.

Job Responsibilities:

Write engaging, strategic content for web, social media, communications, display, OOH, and search, including both organic and paid media.Lead and deliver end-to-end campaigns focused on creating exceptional customer experiences.Collaborate with stakeholders and external agencies to build trust and find smart solutions to complex problems.Advocate for readability, usability, and inclusivity, keeping every customer in mind.Think critically and ask the right questions to ensure we’re doing things the right way.Work collaboratively with fellow copywriters and designers, contributing to the Content team’s value and reputation.Mentor colleagues by sharing best practices in writing.

Required Qualifications, Capabilities, and Skills:

Proven portfolio showcasing your writing expertise and successful projects.Experience leading projects and/or teams to deliver creative work.Understanding of great customer experience (CX) and the role of content in shaping propositions.Strong critical thinking skills and the ability to ask insightful questions.Effective multi-tasker with the ability to prioritize and meet deadlines.Technically skilled writer with a knack for language, capable of crafting compelling narratives.Guardian and advocate for our voice and tone.Keen eye for detail and accuracy.Familiarity with regulated environments and willingness to learn about finance.Team player who seeks opportunities to add value and make an impact.

Preferred Qualifications, Capabilities, and Skills:

Bachelor’s Degree in English Language, English Literature, Communications, Journalism, Creative Writing, or a related field.Significant writing experience in a marketing or creative role.Experience working within brand guidelines.Strong communication skills, both written and oral.Experience managing and collaborating with stakeholders.