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The Senior Manager Software Innovation Management is responsible for the end-to-end product solution ownership for QTS’ Service Delivery Platform (SDP). This person will drive all product management initiatives with the goal to transform the business by optimizing and automating current processes as well as leveraging Machine Learning and Artificial Intelligence to conduct effective decision making.  

RESPONSIBILITIES, other duties may be assigned.

Platform vision and end-to-end solution ownership

Drive the product roadmap, and partner with the business and Product Development management teams to deliver new products

Be the owner in innovating and delivering disruptive value to QTS teams, expanding customer adoption and usage growth, increasing efficiencies, reducing costs, while delivering the best possible user experience

Work collaboratively with QTS cross-functional teams and customers to define solutions that are intuitive, understandable, and easy to use

Lead business meetings and remove impediments to ensure fast and efficient delivery timeline

Effectively manage a team of Business Analysts and Quality Assurance Engineers

BASIC QUALIFICATIONS

Bachelor's Degree in Computer Science, Business, or related field or equivalent professional experience

Seven or more years of progressive product management experience

Experience in sellers’ productivity or customer relationship management platforms

Solid knowledge of Web based platforms and experience working with APIs

Strong problem-solving ability amid ambiguity

Ability to conceptualize, run, and prioritize multiple projects at the same time

Extraordinary interpersonal and communication skills with track record of navigating complex unstructured cross-functional environments

Ability to formulate data-driven decisions

PREFERRED QUALIFICATIONS

Two or more years of experience as a people leader

Two or more years of experience in a data center environment

Prior project management experience and/or certification

Product development experience including user research and idea generation to product design, launch management, and go to market tactics

Good technical documentation skills

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent interpersonal skills (communication, conflict resolution, negotiation, etc.) when dealing with internal and/or external audiences at all levels of management

Track record of taking ownership and getting results

Ability to influence and negotiate with stakeholders

Use organizational skills to determine prioritization and appropriate multitasking

Focus on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses

Ability to work independently, with supervision, on a project of varying complexity

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.