**Description** **Senior Manager - Operations Risk Management** **You Lead the Way. We’ve Got Your Back.** **\#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023** **\#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023** **\#8th in Fortune Magazine’s 2023 World’s Most Admired Companies** **\#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. **Join Team Amex and let's lead the way together.** **How will you make an impact in this role?** The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Capabilities Manager will support the development, enhancement, and implementation of technology, capabilities, and product strategies within the Global Risk and Compliance organization. This role focuses on contributing to operational risk transformation by assisting in aligning business needs with technological solutions while ensuring scalability, regulatory compliance, and innovation. The Manager will work closely with stakeholders across risk, compliance, and IT to help deliver effective tools and systems that enhance the risk management framework. **Key Responsibilities:** + Collaborate with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented + Assist in User Acceptance Testing (UAT) by developing test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements + Participate in Risk Management solution definition by partnering with various business and technology teams. Advice on the right design / architecture for implementation. + Support the development and implementation of risk and compliance technology capabilities that enhance the operational risk management framework, including risk identification, monitoring, reporting, and controls. + Assist in the execution of product strategies that improve operational risk systems, working closely with business units to align with risk transformation goals. + Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools. + Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes. + Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements. + Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management. + Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities. **Qualifications** **Qualifications:** + 5-7 years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives. + Prior experience in designing / architecting / implementing complex risk management solutions + Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment. + Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc. + Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms. + Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements. + Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR. + Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics. + Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management. + Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions. + Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders. + A bachelor’s degree in Risk Management, Business, Technology, or a related field is required **Additional Details:** + Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig + Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) + Work From Home Requirements: + Must have at least 25 mbps internet connection plan / speed + Must have a private & quiet area to work at home + American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counselling support through our Healthy Minds program + Career development and training opportunities **Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.** **Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.** To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express **ORMCM** **Job:** Risk **Primary Location:** Philippines-PHL-Taguig City **Schedule** Full-time **Tags** ORMCM **Req ID:** 25002012