Job Description:

Senior Manager of Cloud Infrastructure and Operations

Reports to: Senior Director, Information Security

Location: Andover, MA

About Us:

TransMedics, Inc. is a medical technology company that is transforming solid organ transplantation for patients with end-stage heart, lung, and liver failure. The Organ Care System (OCS™), a first-in-class proprietary device/solution platform, was developed to improve quality, validate viability, and increase the utilization of donor organs for transplantation.  TransMedics OCS™ Heart, OCS™ Lung, and OCS™ Liver systems currently have both U.S. PMA approvals and are CE-Marked. TransMedics is the undisputed global leader in organ transplantation in a new multi-billion-dollar medical device industry.

As we continue to experience rapid growth and expansion, we are looking for a dynamic and experienced Senior Manager of Cloud, Infrastructure and Operations to oversee the dail operations of our critical cloud and IT infratructure team.

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE:

As the Senior Manager of Cloud Infrastructure and Operations, you will play a pivotal role in ensuring that our company's technological infrastructure and cloud operations support our mission to provide life-saving solutions to patients with end-stage organ failure. In this high-impact position, you will be responsible for managing a 24x7 Service Desk team, overseeing infrastructure, desktop support, and the digital experience, and efficiently handling procurement management and change control processes. This role requires a strong leader who can help scale our operations to meet the demands of a high-growth business.

Key Responsibilities

Team Leadership:

Lead and manage the 24z7 Service Desk team, ensuring continuous support and response to infrastructure and cloud-related issues.Provide mentorship and daily guidance to team members, promoting a collaborative and productive work environment.Coordinate staff assignments and ensure efficient resource utilization to meet team goals.

Infrastructure and Cloud Operations:

Oversee the implementation and maintenance of our IT infrastructure to ensure scalability, reliability, and security.Support the management of cloud operations, optimizing performance and cost-efficiency.Address and resolve infrastructure and cloud-related issues to minimize downtime and service disruptions.

Digital Experience and Desktop Support:

Ensure a seamless digital experience for both internal and external stakeholders by monitoring and enhancing the performance of digital systems and services.Manage desktop support to meet the needs of our growing workforce, guaranteeing their technological tools are fully functional.

Procurement Management:

Manage the procurement process for technology resources, ensuring cost-effectiveness and timely acquisition of necessary hardware and software.

Scalability and Growth:

Collaborate with other departments to align infrastructure and cloud operations with the company's growth objectives.Contributes to the execution of scaling initatives for infrastructure and cloud resources as the business expands.

REQUIREMENTS:

Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or Business Administration).Demonstrated experience in a leadership role within infrastructure and cloud operations.Solid technical background with a deep understanding of cloud technologies, networking, and IT infrastructure.Excellent project management and problem-solving skills.Exceptional communication and interpersonal skills.Experience in the healthcare or life sciences industry is a plus.Ability to work onsite most days to ensure effective collaboration and support for the team.

If you are a results-driven leader with a strong background in infrastructure and cloud operations, and you are passionate about contributing to a transformative medical technology company, we encourage you to apply for the position of Senior Manager of Cloud, Infrastructure and Operations at TransMedics. Join us in our mission to change the lives of patients with end-stage organ failure through cutting-edge technology and innovation.

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.