Senior Manager Customer Delivery Management

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

As the Head of Service Delivery is accountable for the end-to-end service delivery performance of the company for the area/countries in scope. You will lead, motivate and inspire a cross functional team, both customer facing and operational to meet contractual commitments to customers and manage customer perception. You will optimise the operation to drive efficiencies and improve the gross margin. You will work closely with a number of key leadership stakeholders including Operational Delivery teams, HR, Finance, and the Go To Market Industry teams.

Location: Warsaw, hybrid model work (4 days in office)