Amazon IT is a critical component of Amazon's global infrastructure, supporting hundreds of thousands of Amazonians around the world in their daily operations. We pioneer innovative, secure, and seamless IT services that Amazonians trust, fostering an inclusive culture and driving global productivity at scale. We empower diverse teams to deliver user-friendly experiences that balance velocity with quality, ultimately enhancing Amazon's customer experience worldwide.

We are seeking an exceptional leader to join our team as Senior Manager of Customer Education and Enablement (CE&E). This pivotal role will spearhead our efforts in revolutionizing and raising the bar on how we approach communications, IT marketing, IT knowledge content strategy, and modern learning & talent development within Amazon IT. The ideal candidate will be a visionary thinker with strong people and team minded management skills and a passion for leveraging communication, education and advanced tech platform mechanisms to drive people and operational excellence. In this role, you will have the opportunity to significantly enhance the day-to-day experiences of thousands of Amazonians, ensuring they have the knowledge and tools to excel in their roles. Your work will directly contribute to the efficiency and effectiveness of Amazon's IT infrastructure, playing a crucial part in our company's continued success and innovation. If You're passionate about how enabling world class communications and modern adult learning can be to drive organizational excellence and support customers, we want to hear from you. Join us in shaping the future of IT at Amazon!

Key job responsibilities
Strategic Leadership & Stakeholder Management
• Guide the development and execution of a comprehensive, long-term and innovative strategy for IT communications, content, and learning & talent development
• Align CE&E strategies with Amazon IT's broader goals and objectives
• Actively contribute to IT’s business planning processes, including OP1/OP2, 3YP cycles, MBRs, and QBRs
• Build and maintain strong relationships with key stakeholders across Amazon and within IT
• Collaborate with cross-functional teams to ensure alignment and maximize impact of CE&E initiatives
• Contribute to evolving a people centric, diverse, inclusive and empower culture

Team Management and Development
• Lead, mentor, and grow a high-performing team of subject matter experts
• Balance the need for guidance with respect for the autonomy and expertise of seasoned professionals
• Foster a culture of creativity, continuous improvement, and data-driven decision-making
• Develop and implement talent acquisition, growth, and retention strategies

Innovation and Trend Analysis
• Establish and track key performance indicators for all initiatives
• Implement data-driven strategies for capacity planning and resource allocation
• Continuously analyze and optimize CE&E programs for maximum effectiveness
• Stay abreast of emerging trends and technologies in IT communications, content, and learning strategies
• Implement best practices to ensure consistency, accessibility, and effectiveness of CE&E initiatives