Airport OperationsThe Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.Job overview and responsibilitiesThe Senior Manager will play a pivotal role to drive safety, service delivery, operational performance, and financial goals. Collaborate with station leadership to develop an inclusive culture and engaged workforce comprised of union, management administrative employees. Responsible for delivering measurable results through servant leadership, innovation, coaching, and rapid execution in a dynamic, fast-paced environment. Success will require collaboration with all divisions across the hub (e.g. Flight Operations, Inflight Operations, Technical Operations, etc.), airport authorities and agencies (e.g. TSA, U.S Customs and Border Protection), vendors, and with UA union leadership to ensure correct administration of collective bargaining agreements and ongoing positive union-management relations.Operations Leadership - Ensure the safe and successful execution of all Ramp activities within budgetIdentify and resolve recurring issues to improve operational metrics and the customer experience Employee Engagement - Inspire and motivate frontline and management employees to perform at the highest levelsIdentify and resolve employee concerns, and foster a culture of recognition and supportProject Execution - Lead and/or be an active participant in airport and enterprise-wide initiativesCollaborate with peers in other operating divisions and with leaders in corporate support functions to make measurable improvementsLeadership Development - Provide ongoing coaching and feedback to Managers, Senior Supervisors, Supervisors, and Lead Ramp Service EmployeesSupport efforts to attract and retain a diverse, high performing leadership teamStrategic Planning - Collaborate with department and hub leaders in the development of department and airport-wide strategiesAirport OperationsThe Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.Job overview and responsibilitiesThe Senior Manager will play a pivotal role to drive safety, service delivery, operational performance, and financial goals. Collaborate with station leadership to develop an inclusive culture and engaged workforce comprised of union, management administrative employees. Responsible for delivering measurable results through servant leadership, innovation, coaching, and rapid execution in a dynamic, fast-paced environment. Success will require collaboration with all divisions across the hub (e.g. Flight Operations, Inflight Operations, Technical Operations, etc.), airport authorities and agencies (e.g. TSA, U.S Customs and Border Protection), vendors, and with UA union leadership to ensure correct administration of collective bargaining agreements and ongoing positive union-management relations.Operations Leadership - Ensure the safe and successful execution of all Ramp activities within budgetIdentify and resolve recurring issues to improve operational metrics and the customer experience Employee Engagement - Inspire and motivate frontline and management employees to perform at the highest levelsIdentify and resolve employee concerns, and foster a culture of recognition and supportProject Execution - Lead and/or be an active participant in airport and enterprise-wide initiativesCollaborate with peers in other operating divisions and with leaders in corporate support functions to make measurable improvementsLeadership Development - Provide ongoing coaching and feedback to Managers, Senior Supervisors, Supervisors, and Lead Ramp Service EmployeesSupport efforts to attract and retain a diverse, high performing leadership teamStrategic Planning - Collaborate with department and hub leaders in the development of department and airport-wide strategiesWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experience2 years experience analyzing metrics, identifying trends in quantitative and qualitative data, and determining root causes of key issues2 years experience identifying and implementing measurable process improvements 2 years experience managing, coaching and developing professional employees2 years experience managing competing priorities and executing in a fast-paced, dynamic environment2 years experience independently managing projects and/or initiatives with measurable outcomesPerformance Management: Ability to select, assess, coach, and develop supervisors and managersExcellent written and verbal communication skillsProficient in Microsoft Excel, Word, and PowerPointAbility to interpret data and develop actionable insightsAbility to effectively collaborate with and influence peers and stakeholders across divisions within the hub and within the Corporate Support Center (CSC)Executive presence and strong interpersonal skills, with the ability to comfortably and confidently communicate with employees at all levels, including frontline employees in breakrooms and executive team members in board rooms. Ability to effectively represent thecompany and the UA brand externally.Tireless and resilient, with the ability to provide unwavering support to a 24/7/365 operation and remain calm under pressureAbility to inspire and energize employees at all levels and to demonstrate empathy to employees and customersAbility to innovate, fail fast, and make continuous operational improvementsSelf-starter, with the ability to lead and execute with limited directionAbility to quickly learn and develop subject matter expertiseMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Bachelors degreeLean / Six Sigma certificationsProject Management CertificationExperience organizing complex and/or ambiguous challenges into structured deliverables and executing or project managing deliverables to completionPrevious airline, high volume manufacturing or operations experienceExperience leading hourly and/or unionized employeesExperience in hospitality or a customer-centric roleExperience leading large, diverse teams with 500 employeesAbility to create presentations for senior leadersUnderstanding of resource planning and labor financeUnderstanding of business case developmentUnderstanding of collective bargaining agreementsProficient in data analysis fundamentals and basic statisticsAbility to create and execute a vision; ability to think strategically and to translate strategies into realistic action plansEmotional intelligence (EQ)Change managementContinuous Improvement / Lean Six SigmaWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experience2 years experience analyzing metrics, identifying trends in quantitative and qualitative data, and determining root causes of key issues2 years experience identifying and implementing measurable process improvements 2 years experience managing, coaching and developing professional employees2 years experience managing competing priorities and executing in a fast-paced, dynamic environment2 years experience independently managing projects and/or initiatives with measurable outcomesPerformance Management: Ability to select, assess, coach, and develop supervisors and managersExcellent written and verbal communication skillsProficient in Microsoft Excel, Word, and PowerPointAbility to interpret data and develop actionable insightsAbility to effectively collaborate with and influence peers and stakeholders across divisions within the hub and within the Corporate Support Center (CSC)Executive presence and strong interpersonal skills, with the ability to comfortably and confidently communicate with employees at all levels, including frontline employees in breakrooms and executive team members in board rooms. Ability to effectively represent thecompany and the UA brand externally.Tireless and resilient, with the ability to provide unwavering support to a 24/7/365 operation and remain calm under pressureAbility to inspire and energize employees at all levels and to demonstrate empathy to employees and customersAbility to innovate, fail fast, and make continuous operational improvementsSelf-starter, with the ability to lead and execute with limited directionAbility to quickly learn and develop subject matter expertiseMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Bachelors degreeLean / Six Sigma certificationsProject Management CertificationExperience organizing complex and/or ambiguous challenges into structured deliverables and executing or project managing deliverables to completionPrevious airline, high volume manufacturing or operations experienceExperience leading hourly and/or unionized employeesExperience in hospitality or a customer-centric roleExperience leading large, diverse teams with 500 employeesAbility to create presentations for senior leadersUnderstanding of resource planning and labor financeUnderstanding of business case developmentUnderstanding of collective bargaining agreementsProficient in data analysis fundamentals and basic statisticsAbility to create and execute a vision; ability to think strategically and to translate strategies into realistic action plansEmotional intelligence (EQ)Change managementContinuous Improvement / Lean Six Sigma