Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Key Responsibilities: Operations Analytics

Job overview and responsibilities

The Senior Manager is responsible for partnering with diverse functional analytics teams and business units to improve decision-making by transforming data into actionable insights and embedding those insights into the company’s operations. In collaboration with analytics teams, plays a key role in identifying critical business KPIs, uncovering trends and root causes, and using analytics to drive business transformation. This includes ensuring that areas such as reliability, planning, and execution are optimized through data-driven strategies.

Team Leadership and DevelopmentLead, mentor, and develop a high-performing analytics team, encouraging a culture of innovation, collaboration, and data literacy. Ensure the team is equipped to meet evolving business needs and deliver impactful insightsStrategic Leadership and CollaborationLead and partner with cross-functional analytics teams and business units to drive the integration of data-driven insights into business operations, ensuring alignment with the company’s strategic goals. Develop collaboration to transform analytics into actionable business strategies that improve decision-making and operational efficiency.Data-Driven Strategy ExecutionEnsure that insights from analytics are effectively integrated into operational processes. Focus on optimizing key areas such as reliability, planning, and execution by implementing data-driven strategies that support business objectives and continuous improvement.Complete ad hoc analyses as needed or short projects as requested by upper management timely and with quality. Build and deliver presentations to all levels of leadership to communicate actionable outcomes with easy to interpret visualization and practical recommendations.Business Insights KPI DevelopmentOversee the identification and development of critical business KPIs. Work closely with analytics teams to uncover trends, root causes, and insights, translating data into recommendations that drive business outcomes and transformation.

Continuous Improvement Innovation (10%)

Promote and lead initiatives that drive continuous improvement in analytics methodologies, tools, and technologies. Stay informed on industry trends to ensure the team demonstrates innovative analytics practices to support business transformation.

NOTE: This position is based at the CSC-Willis Tower building in Chicago, IL and considered a hybrid work schedule with 3 days in-office.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Key Responsibilities: Operations Analytics

Job overview and responsibilities

The Senior Manager is responsible for partnering with diverse functional analytics teams and business units to improve decision-making by transforming data into actionable insights and embedding those insights into the company’s operations. In collaboration with analytics teams, plays a key role in identifying critical business KPIs, uncovering trends and root causes, and using analytics to drive business transformation. This includes ensuring that areas such as reliability, planning, and execution are optimized through data-driven strategies.

Team Leadership and DevelopmentLead, mentor, and develop a high-performing analytics team, encouraging a culture of innovation, collaboration, and data literacy. Ensure the team is equipped to meet evolving business needs and deliver impactful insightsStrategic Leadership and CollaborationLead and partner with cross-functional analytics teams and business units to drive the integration of data-driven insights into business operations, ensuring alignment with the company’s strategic goals. Develop collaboration to transform analytics into actionable business strategies that improve decision-making and operational efficiency.Data-Driven Strategy ExecutionEnsure that insights from analytics are effectively integrated into operational processes. Focus on optimizing key areas such as reliability, planning, and execution by implementing data-driven strategies that support business objectives and continuous improvement.Complete ad hoc analyses as needed or short projects as requested by upper management timely and with quality. Build and deliver presentations to all levels of leadership to communicate actionable outcomes with easy to interpret visualization and practical recommendations.Business Insights KPI DevelopmentOversee the identification and development of critical business KPIs. Work closely with analytics teams to uncover trends, root causes, and insights, translating data into recommendations that drive business outcomes and transformation.

Continuous Improvement Innovation (10%)

Promote and lead initiatives that drive continuous improvement in analytics methodologies, tools, and technologies. Stay informed on industry trends to ensure the team demonstrates innovative analytics practices to support business transformation.

NOTE: This position is based at the CSC-Willis Tower building in Chicago, IL and considered a hybrid work schedule with 3 days in-office.

What’s needed to succeed (Minimum Qualifications):Bachelor’s degree in Engineering or Quantitative field or equivalent work experience3 years of experience leading professional teams to build large-scale analytics models1 year of managerial/supervisory experienceDemonstrated ability to influence business strategy with application of analytics5 years of demonstrated experience at application of successive levels of quantitative and analytical fields (e.g. IE, OR, Statistics, ML/AI, Financial Modeling, etc.)Comfort prioritizing several projects simultaneouslyExperience taking projects from the exploratory phase to implementationUnderstanding, quantifying, and solving complex airline operational issuesStrong analytical ability, application of analytical and pro-active thinking to solution of a business problem to ensure practical, robust, appropriate, value-add business solutions. Knowledge/familiarity of using and/or driving work on Big Data ecosystemsAbility to analyze complex, high-volume, high-dimensionality data from various sources to highlight previously unknown patterns and relationshipsDemonstrates flexibility, creativity and innovation in generating solutions and recommendationsAptitude communicating complex quantitative analysis in a clear, precise, and actionable mannerStrong interpersonal and people skills; excellent consulting and communication skills. Adept at forming relationships required for reliable airline operationsAble to adapt to changing business environment. Able to influence business strategy and act as a thought partnerMust be willing and able to work at the CSC-Willis Tower building in Chicago, IL as a hybrid work schedule 3 days in-officeMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Master’s degree or equivalent work experienceIn-depth experience or end to end understanding of at least one business area from the following Tech Ops, Airports, NP, NOC and Crew/InflightKnowledge and hands-on experience with Foundry3 years of airline business experienceExpertise in at least one statistical analysis package in Python, R, SQLWhat’s needed to succeed (Minimum Qualifications):Bachelor’s degree in Engineering or Quantitative field or equivalent work experience3 years of experience leading professional teams to build large-scale analytics models1 year of managerial/supervisory experienceDemonstrated ability to influence business strategy with application of analytics5 years of demonstrated experience at application of successive levels of quantitative and analytical fields (e.g. IE, OR, Statistics, ML/AI, Financial Modeling, etc.)Comfort prioritizing several projects simultaneouslyExperience taking projects from the exploratory phase to implementationUnderstanding, quantifying, and solving complex airline operational issuesStrong analytical ability, application of analytical and pro-active thinking to solution of a business problem to ensure practical, robust, appropriate, value-add business solutions. Knowledge/familiarity of using and/or driving work on Big Data ecosystemsAbility to analyze complex, high-volume, high-dimensionality data from various sources to highlight previously unknown patterns and relationshipsDemonstrates flexibility, creativity and innovation in generating solutions and recommendationsAptitude communicating complex quantitative analysis in a clear, precise, and actionable mannerStrong interpersonal and people skills; excellent consulting and communication skills. Adept at forming relationships required for reliable airline operationsAble to adapt to changing business environment. Able to influence business strategy and act as a thought partnerMust be willing and able to work at the CSC-Willis Tower building in Chicago, IL as a hybrid work schedule 3 days in-officeMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Master’s degree or equivalent work experienceIn-depth experience or end to end understanding of at least one business area from the following Tech Ops, Airports, NP, NOC and Crew/InflightKnowledge and hands-on experience with Foundry3 years of airline business experienceExpertise in at least one statistical analysis package in Python, R, SQL