Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Level – Senior Manager

Minimum Years of experience – 10

Mandatory experience – Minimum 2 years in management consulting

Work experience areas:

· Market sizing, Performance improvement and market entry strategy

· ANY OF: Design of Customer Experience design AND / OR Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes AND / OR Contact (Call) center design, conversion rate & process improvement

· Business casing / business modeling experience / Sales uplift / revenue growth

· If from a consulting background, should have led individually large workstreams or small projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)

Core skills & behaviors:

· Strong analytical and problem-solving capability.

· Excellent communication skills - verbal, written, leadership communication.

· Strong PPT and Excel skills

· Strong individual contributor & as a good to have.

· Interacting and effectively managing senior client stakeholders

· Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude.

Job Profile:

· Work with clients to identify their strategic goals and develop comprehensive plans to achieve them.

· Conduct feasibility studies to evaluate new business opportunities and identify strategic business transformation opportunities in manufacturing and define the transformation roadmap.

· Partner with CEOs and Sales Heads to architect future proof operating models embracing the sector powered by transformational technology, ecosystems and analytics in manufacturing domain.

· Prepare and deliver presentations to clients to communicate strategic plans and recommendations.

· Monitor industry trends and keep clients informed of potential opportunities and threats.

· Participate in the development of thought leadership content, including white papers and presentations, on telecommunications industry topics

Mandatory Skill Set-Management Consulting
Preferred Skill Set-e-commerce, D2C with consulting experience, digital channel
Year of experience required-10
Qualifications-MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Management Consulting

Optional Skills

E-Commerce

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date