Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

United is seeking an experienced Senior Manager of Observability with a passion for building high performance next generation Observability systems. You will build and lead a team of engineers with a deep focus on delivering enterprise-wide product to operate in a highly performant and efficient way. You will help drive our Digital Operations transformation as we redefine experiences for our customers.

Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve, and enhance existing distributed solutions as well as leverage engineering solutions to solve critical Observability Engineering problems. The Senior Manager will lead the strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise in Python/Java coding, Kubernetes and building cloud Observability Platform solutions.

Design, Develop Drive Outcomes:Understand how requirements and design choices may impact systems across multiple areasBe responsible for building and mentoring Site reliability engineersDrive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient wayBe a strong thought leader in Observability, Site Reliability engineering PrinciplesConsistently share standard methodologies and improve processes within and across teamsProgram Management Delivery:Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project deliveryDrive multi-functional engagement and guidance from technology teams that support continuous improvement of the programProvides regular insights on key observability metrics that highlight success and opportunities for the programMaintain a cache of materials to provide status on progress, challenges, opportunities, and program roadmap to Digital Technology leadersHandle internal and external partnerships to help build and maintain positive strategic partnerships and drive Observability Program successImplement training programs to ensure our partners are empowered to enhance Observability programsTalent Management and People Development:Initiate and support performance evaluation of team membersCultivate a culture that motivates all levels of performers to higher levels of achievementBuild and maintain relationships with your team members to support an environment of trustIdentify where technical or analytical skill gaps put future team work at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologiesDevelop and empower teams to solve sophisticated problems and be a strong advocate for open-source technologies and solutionsOrganizational Effectiveness / People Leadership:Have strong technical expertise and leadership, you are able to lead from the trenches and have shown knowledge in the area of ObservabilityBe able to drive the build out of multi cloud infrastructure, lead by example and be a role model to the team of developers and infrastructure engineersWork with your Director to address project dependencies, negotiate and estimate incremental delivery dates for achievements with the stakeholder community, and deliver projects on timeCollaborate with the product teams to understand their difficulties around performance, resiliency and formulate strategies to address recurring issues in a sustainable way

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

United is seeking an experienced Senior Manager of Observability with a passion for building high performance next generation Observability systems. You will build and lead a team of engineers with a deep focus on delivering enterprise-wide product to operate in a highly performant and efficient way. You will help drive our Digital Operations transformation as we redefine experiences for our customers.

Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve, and enhance existing distributed solutions as well as leverage engineering solutions to solve critical Observability Engineering problems. The Senior Manager will lead the strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise in Python/Java coding, Kubernetes and building cloud Observability Platform solutions.

Design, Develop Drive Outcomes:Understand how requirements and design choices may impact systems across multiple areasBe responsible for building and mentoring Site reliability engineersDrive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient wayBe a strong thought leader in Observability, Site Reliability engineering PrinciplesConsistently share standard methodologies and improve processes within and across teamsProgram Management Delivery:Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project deliveryDrive multi-functional engagement and guidance from technology teams that support continuous improvement of the programProvides regular insights on key observability metrics that highlight success and opportunities for the programMaintain a cache of materials to provide status on progress, challenges, opportunities, and program roadmap to Digital Technology leadersHandle internal and external partnerships to help build and maintain positive strategic partnerships and drive Observability Program successImplement training programs to ensure our partners are empowered to enhance Observability programsTalent Management and People Development:Initiate and support performance evaluation of team membersCultivate a culture that motivates all levels of performers to higher levels of achievementBuild and maintain relationships with your team members to support an environment of trustIdentify where technical or analytical skill gaps put future team work at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologiesDevelop and empower teams to solve sophisticated problems and be a strong advocate for open-source technologies and solutionsOrganizational Effectiveness / People Leadership:Have strong technical expertise and leadership, you are able to lead from the trenches and have shown knowledge in the area of ObservabilityBe able to drive the build out of multi cloud infrastructure, lead by example and be a role model to the team of developers and infrastructure engineersWork with your Director to address project dependencies, negotiate and estimate incremental delivery dates for achievements with the stakeholder community, and deliver projects on timeCollaborate with the product teams to understand their difficulties around performance, resiliency and formulate strategies to address recurring issues in a sustainable way

Required

Bachelors degree in Information Technology, Computer Science, and/or Engineering7 years of experience in IT industry including:5 years of experience in leadership position5 years of leading an Engineering teams4 years coding experience5 years of development in a large-scale, distributed systemsStrong expertise with Python, Java and RESTful Services, with Focus on building high throughput/High volume distributed systemsStrong Expert in Unix, Container orchestration (e.g., Kubernetes), container runtimes and optimizationExperience with Open-source Observability tools such as Prometheus, and LGTM stack will be a big plusStrong understanding on Columnar data storesStrong understanding of Site Reliability Engineering and DevOps principlesStrong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planningSolid foundation in algorithms, data structures, and core computer science conceptsExperience leading and growing engineers and teamsIn-depth knowledge of CS data structures and algorithmsBasic UI/UX and prototype design knowledge and experienceProven track record to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quicklyStrong Cloud (AWS, GCP, Azure etc.) platform knowledgeProficiency in Project Management and work item management tools such as Azure DevOps and PortfolioStrong knowledge of logging systems, experience with ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, or similar platformsExperience with tools like Harness, GitLab, Terraform, Ansible, or CloudFormation for managing and monitoring infrastructureAbility to diagnose performance bottlenecks and other system issues using observability dataMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Masters degree9 years of relevant experience

Required

Bachelors degree in Information Technology, Computer Science, and/or Engineering7 years of experience in IT industry including:5 years of experience in leadership position5 years of leading an Engineering teams4 years coding experience5 years of development in a large-scale, distributed systemsStrong expertise with Python, Java and RESTful Services, with Focus on building high throughput/High volume distributed systemsStrong Expert in Unix, Container orchestration (e.g., Kubernetes), container runtimes and optimizationExperience with Open-source Observability tools such as Prometheus, and LGTM stack will be a big plusStrong understanding on Columnar data storesStrong understanding of Site Reliability Engineering and DevOps principlesStrong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planningSolid foundation in algorithms, data structures, and core computer science conceptsExperience leading and growing engineers and teamsIn-depth knowledge of CS data structures and algorithmsBasic UI/UX and prototype design knowledge and experienceProven track record to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quicklyStrong Cloud (AWS, GCP, Azure etc.) platform knowledgeProficiency in Project Management and work item management tools such as Azure DevOps and PortfolioStrong knowledge of logging systems, experience with ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, or similar platformsExperience with tools like Harness, GitLab, Terraform, Ansible, or CloudFormation for managing and monitoring infrastructureAbility to diagnose performance bottlenecks and other system issues using observability dataMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Masters degree9 years of relevant experience