Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Sr Manager – IT will lead a team of Field, Executive, and Technology Service employees. This role is the primary point of contact for all escalations, acts as the customer advocate while maintaining corporate policies, develops and maintains business relationships across the organization. The Sr Manager represents End User Services and Optimization by promoting our vision, value, services, and capabilities. This role advocates on behalf of business stakeholders to ensure DT services meet their business priorities and needs.

The Sr Manager - IT must possess excellent organization and communication skills with a strong background in project management, strong understanding of infrastructure, executive support, policy creation, mobility, end point standards/practices, and excellent customer service skills.

Coaches, mentors and supports others’ development and understandingGoes above and beyond to try new techniques that may enhance successEnsures team members have the skills and resources to succeed through training and developmentManages the planning and execution of initiatives to achieve objectives through the effective use of technologyPromotes cooperation and commitment within the team to achieve goals and deliverablesUtilizes expertise and leadership skills to define project objectives, develop detailed delivery plans, employee schedules, resource plans, and status reportsProvides advanced technical support for end users, including executive based technology and services, Live Events, Audio and Visual, Collaboration Spaces, Corporate Real Estate, Critical Infrastructure, Information Displays Content Management / Distribution, and mobility platformsCommunicates decisions, priorities, and relevant project information to appropriate levels of staff regarding service requests, projects, and initiativesProactively identifies operational inefficiencies and develops innovative, cost-effective solutions using advanced data analysis and trending models

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Sr Manager – IT will lead a team of Field, Executive, and Technology Service employees. This role is the primary point of contact for all escalations, acts as the customer advocate while maintaining corporate policies, develops and maintains business relationships across the organization. The Sr Manager represents End User Services and Optimization by promoting our vision, value, services, and capabilities. This role advocates on behalf of business stakeholders to ensure DT services meet their business priorities and needs.

The Sr Manager - IT must possess excellent organization and communication skills with a strong background in project management, strong understanding of infrastructure, executive support, policy creation, mobility, end point standards/practices, and excellent customer service skills.

Coaches, mentors and supports others’ development and understandingGoes above and beyond to try new techniques that may enhance successEnsures team members have the skills and resources to succeed through training and developmentManages the planning and execution of initiatives to achieve objectives through the effective use of technologyPromotes cooperation and commitment within the team to achieve goals and deliverablesUtilizes expertise and leadership skills to define project objectives, develop detailed delivery plans, employee schedules, resource plans, and status reportsProvides advanced technical support for end users, including executive based technology and services, Live Events, Audio and Visual, Collaboration Spaces, Corporate Real Estate, Critical Infrastructure, Information Displays Content Management / Distribution, and mobility platformsCommunicates decisions, priorities, and relevant project information to appropriate levels of staff regarding service requests, projects, and initiativesProactively identifies operational inefficiencies and develops innovative, cost-effective solutions using advanced data analysis and trending modelsWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in Business, Strategy, or Communications7 years of relevant experience5 years in a Team Lead or Management roleExperience with Executive level Technical Support and structureKnowledge of various IT disciplines such as critical infrastructure, network, mobility, end user devices, Window OS, Mac OS, iOS, MDM, Voice, O365, Conference Room Collaboration, and Software TechnologyDetail-oriented thinkerExceptional people leadership skillsStrong verbal and written communication skillsStrong MS PowerPoint and presentation skillsAbility to communicate solutions to both technical and non-technical audiencesAptitude for problem solving, looking beyond the obvious and not stopping at the first answerStrong level of poise in high pressure environmentsActive commitment to self-developmentTechnical aptitude and ability to learn new technologiesCreating process flow, policies, and improvementsExperience with ServiceNow, change management processes, and incident responseITIL Foundation KnowledgeExperience with software management and distributionMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Experience with policy creation and executionWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in Business, Strategy, or Communications7 years of relevant experience5 years in a Team Lead or Management roleExperience with Executive level Technical Support and structureKnowledge of various IT disciplines such as critical infrastructure, network, mobility, end user devices, Window OS, Mac OS, iOS, MDM, Voice, O365, Conference Room Collaboration, and Software TechnologyDetail-oriented thinkerExceptional people leadership skillsStrong verbal and written communication skillsStrong MS PowerPoint and presentation skillsAbility to communicate solutions to both technical and non-technical audiencesAptitude for problem solving, looking beyond the obvious and not stopping at the first answerStrong level of poise in high pressure environmentsActive commitment to self-developmentTechnical aptitude and ability to learn new technologiesCreating process flow, policies, and improvementsExperience with ServiceNow, change management processes, and incident responseITIL Foundation KnowledgeExperience with software management and distributionMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Experience with policy creation and execution