Job Posting Title:

Senior Manager – Disney Stores, North America

Req ID:

10115678

Job Description:

About the Role & Team:

At Disney Consumer Products, we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world!

As Senior Manager for the Disney Stores, North America, you will lead, inspire, and empower a team of Store Managers and their Cast. You will oversee a Team Store Managers in our Brick and Mortar stores across the United States including our Flagship in Times Square, and the Studio Store on the Walt Disney Studio lot. You will also build a strategy to ensure our Guests have “The Best Retail Experience in the World.”  This will be through leading, empowering, and holding the Store Manager Team accountable for store engagement, visual presentations, and operational excellence. You will be responsible for driving results that meet all financial goals and ensure profitability. This role also fosters relationships with multiple cross-functional partners that directly influence our store teams. You will report to the General Manager - Disney Store, North America.

What You Will Do:

Lead, inspire, develop, and deliver feedback to the Store Managers who oversee our stores

Actively coach and develop the Stores Team in partnership with the Human Resources Business Partner

Develop and build bench strength to fill open positions in a timely manner

Ensure the stores exceed the standards set forth by Walt Disney Co. in how we engage with our Guests and operate each location on a day-to-day basis

Proactively communicate with stores and office partners information that will affect the business and operations of the stores

Facilitate the group of partners with direct contact with stores and their leaders and ensure a strong collaborative environment

Drive the business with full accountability for the KPIs, products (both full price and clearance), and day-to-day operational excellence in the store

Translate KPIs into actions for the store team in order to meet financial goals

Be agile in adjusting to changing business needs

Understand the business's seasonal priorities to develop a strategy for our store teams

Be solution-oriented and proactively identify operational and/or address emergency issues and report them to the correct partner(s)

Be an advocate for the business and have the ability to communicate a point of view with multiple audiences

Build high team morale and commitment by having a strong in-store culture

Required Qualifications & Skills:

6+ years of related experience in retail stores

Successful experience working and thriving in the business

Multi-store retail experience in an environment (This includes managing from afar and empowering the teams to meet their goals)

Self-starter with the ability to deal with ambiguity

Leadership experience guiding and motivating a team of leaders in a business

Strong Team player with the ability to build and foster collaborative partnerships internally and externally

Strong customer engagement and merchandising skills

A thorough understanding of the metrics in a retail business and how to drive profitability

Solution-oriented and able to proactively identify opportunities

Preferred Education:

Bachelor’s Degree or equivalent experience

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in Glendale, CA is $137,200.00 to $183,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

NA - Global Retail

Job Posting Primary Business:

Global Retail/NatGeo (NA)

Primary Job Posting Category:

Retail Store Sales

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Glendale, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2025-03-20