Requisition Number and Talent Acquisition Contact

REQ: 134460

Location: Sandton, Johannesburg

Closing Date: 01 July 2024

Talent Acquisition: Saranya Govender 

Job Family Sales And ServicesCareer Stream Relationship ManagementLeadership Pipeline Manage Self: ProfessionalJob Purpose

To ensure profitable relationships between internal stakeholders by managing legal and recovery portfolios through relationship building in order to achieve Nedbanks' strategic objectives.

Job Responsibilities Build and maintain relationships with clients by demonstrating understanding of client needs; communication;acting on feedback. and delivering on client expectations. Retainand grow mutual business with existing/new clients through regular engagement/interactions. Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy). Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures. Optimise outputs by evaluatingresource utilisation and analysing channel effectiveness. Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders. Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required. Inform internal stakeholders of industry changes and legislation through information sharing. Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships. Deliver project/financial results by communicating and negotiating internal requirements and risk parameters. Advise internal stakeholdersthrough reporting and engaging on improved recovery practices and processes. Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification

Bcomm or relevant Law Degree.

Minimum Experience Level 8-10 years in Collections and Recoveries of which 5 years should be in a management role and 3 of those 5 years in a senior management role.Technical / Professional Knowledge Business principles Communication Strategies Data analysis Governance, Risk and Controls Principles of financial management Principles of project management Relevant regulatory knowledge Relevant software and systems knowledge Cluster Specific Operational Knowledge Business Acumen Behavioural Competencies Adaptability Earning Trust Communication Customer Focus Building partnerships Managing Work

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566