You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.  The objective of the US Consumer Services Control Management Application Controls team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.  US Consumer Services is looking for a Senior Manager of Application Controls to be part of a diverse team of impactful professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  The Senior Manager, US Consumer Services Application Controls will:  Lead design, prioritization and implementation strategy for Application Controls for US Consumer products and processes, including our Prop Cards, CoBrand, Lending, Banking, Dining and Digital Labs  Serve as the go-to subject matter expert within US Consumer Services on application controls that promote data integrity, accuracy, and reliability of businesses processes   Collaborate with key stakeholders to drive improvement on Input, Processing, Output, and direct application change controls through the alignment and definition of control definitions, expectations, and roles & responsibilities  Collaborate with other business units within American Express to ensure an end-to-end view of cardmember transactions is covered from an application controls perspective   Conduct in-depth process design and risk analyses on business functions facilitated by applications to identify data integrity issues and/or operational risks  Liaise with BU process owners and Technology application owners to design and implement controls, and provide broader input on areas of risk  Perform thematic analyses from previous application control-related issues and partner with Risk ID & Assessment teams to develop risk mitigation strategies  Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams  Advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs   Develop and maintain a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise   Support with design and dissemination of targeted training and awareness programs to increase understanding and management of technology application controls within US Consumer Services   Share topical risk knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes  Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review  Be a key leader for sharing insights, better practices, themes, etc. across the Enterprise  Minimum Qualifications  4+ years experience leading or supporting Technology capabilities / applications that support key business processes  Strong understanding of technology platform and general architecture supporting consumer business  Experience with people management, whether directly or indirectly  Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts  Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards  Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively   Experience in operational risk management (e.g., within Risk and/or Internal Audit function)   Understanding of critical operational risk management lifecycle activities  Experience within financial services industry  Solid understanding of Consumer products and benefit  Preferred Qualifications  Bachelor's Degree in Finance, Business, Engineering, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  Experience in at least one of the following:   Experience leading or supporting processes heavily dependent on large Technology platforms/applications, capabilities, and/or programs  Serving as the go-to subject matter expert pertaining to specific operational risk types Ensuring activities are in alignment with standards set by specialist risk-stripe teams   Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight Advising on decentralized risk types into broader operational risk policies and programs   Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. ORMCM

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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