Site Name: USA - Pennsylvania - Philadelphia, USA - North Carolina - Durham Posted Date: Jan 31 2023 The Sr. Manager Patient Access Solutions will be responsible for managing industry-leading patient access services in support of GSK launch assets. This individual will also be accountable for ensuring key stakeholders have appropriate information, messaging and materials about GSKs Patient Support Programs (PSS). The role reports to the Director, Patient Access Services in US Managed Markets for Oncology & Pipeline. The individual in this role will serve as a subject matter expert for reimbursement, patient support models, and market access dynamics. The person in this role must work closely with Market Access Strategy (MAS), GSK Business Units, Integrated Brand Commercial Teams (IBCTs), the Patient Assistance Program (PAP) Director and other matrix colleagues to develop strategies to support optimal patient access to therapy. The role requires significant oversight of strategic third-party partners that manage day-to-day HUB operations, Copayment Assistance programs, Prior Authorization and Technology-related support services. In addition, the Sr. Manager, Patient Access Solutions will lead the strategic development of PSS materials and websites, oversee third party agency relationships and implement any PSS trainings. The Sr. Manager, Patient Access Solutions will also oversee the Promotional Regulatory Medical (PRM) submission process along with the management of the ongoing maintenance and compliance for GSK PSS program materials and training curriculum. Key Responsibilities: Oversee call center HUB services and ensure that program SOPs, workflows, training and reporting meet patient access and brand objectives. Monitor program performance against established program goals to create an optimal patient experience Monitor vendor performance against contractual agreements Monitor and evaluate new and evolving program support services and vendors to maintain industry-leading support in a rapidly changing environment Identify and execute continuous improvement initiatives that improve the patient experience Negotiate and execute contracts with key third party vendors to ensure innovative access support services that achieve enterprise cost effectiveness needs Serve as a subject-matter expert to develop and build patient access strategies and related services in support of patient access to therapy Work seamlessly and collaboratively with Business Unit leadership, IBCT Leads, Field Reimbursement Managers (FRMs), Legal, Compliance, Finance, and other matrix GSK stakeholders to develop collateral materials to support Hub operations Manage development of Patient Services content, collateral, distribution, and field communications and serve as primary PRM representative, for appropriate materials Continually assess and monitor impact and execution of Patient Services marketing materials, including feedback from external customers and internal stakeholders Ensure that all marketing processes, documents, and tactics are developed and implemented in accordance with GSK’s PRM compliance guidelines Liaise with Brand Marketing team and field organization where appropriate, including conducting field training Oversee annual budgets and ensure programs meet all financial targets WHY YOU Basic Qualifications: Master’s Degree and 3+ years of pharmaceutical industry experience OR Bachelor’s Degree and 5+ years of pharmaceutical industry experience Minimum 3 years specialty reimbursement/market access experience in the pharmaceutical industry Preferred Qualifications: MBA or MPH Demonstrated ability to effectively challenge individuals at various levels and with various roles in a matrix organization Experience working with promotional materials and agencies Understanding of the promotional, medical and regulatory review process and FDA submission guidelines Understanding of pricing, reimbursement, access and distribution dynamics for specialty products Excellent communication (written & verbal), interpersonal influencing skills and prioritization skills Extensive access support operational and execution experience, preferably with a range of specialty products Experience developing access support services for in-line products and product launches High change agility and the ability to advance innovative projects to create a positive patient experience Experience working with Specialty Pharmacies in support of Specialty and Oncology product access Experience integrating payer strategy with reimbursement support and access pull-through programs in support of meeting company business objectives Market access & reimbursement expertise for physician-administered/Part B specialty injectables, and products reimbursed under the pharmacy benefit/Part D Understanding of the laws and regulations governing provision of access support services Understanding of GSK’s Ethics and Compliance framework Ability to apply Compliance Policies and Procedures (CPP) in unstructured and fluid situations Strong business acumen and analytical skills. High level of motivation and a strong ability to find creative solutions to challenging unstructured situations Why GSK? Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities: Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigour and risk Managing individual and team performance. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Implementing change initiatives and leading change. Sustaining energy and well-being, building resilience in teams. Continuously looking for opportunities to learn, build skills and share learning both internally and externally. Developing people and building a talent pipeline. Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation. Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally. Budgeting and forecasting, commercial and financial acumen. #LI-GSK GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. 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