To organise and manage SBIL fulfilment and client services operations, leading a team to drive operational excellence, efficiencies and productivity to achieve defined targets, quality and service standards. Fulfilment – placement of insurance covers acquired by clients and addressing any queries arising on the policies and ensuring premiums are settled and reconciliation of underwriter statements done regularly. Drive efficiencies to support the fulfilment process. Collaborate with the Products and Solutions teams in Stanbic to ensure proper governance is adhered to on new insurance solutions being rolled out and on any new platforms supporting the SBIL being rolled out. Contribute to the enhancement of client experience by handling and managing SBIL client queries and ensuring third party service providers and underwriting partners adhere to the client service promises and agreed turnaround times.