As Senior Manager, CX Strategy you will join a team of talented and experienced marketers who focus on helping Merkle clients achieve their business goals.

You will report into the Director of Customer Strategy. You will develop an understanding of our client's strategic goals and work to become a trusted advisor to the client and Merkle team.

Your experience understanding how businesses, brands and customers interact, with an advanced understanding of the evolving role that data and technology play in this relationship will help identify growth opportunities and deliver applicable recommendations.

Key Responsibilities

Lead the development of strategic omni-channel marketing plans.You will be the subject matter expert in digital marketing and CRMMonitor current marketing trends, new technology solutions, and competitive strategies - and then translate them into new marketing ideas for clients.Develop trusted, long-term relationships with important client contacts and executives.Ensure meaningful client value is delivered through a mix of best-practice solutions, and original thinking.Collaborate with team leadership (account management, operations, creative, analytics), and partner agencies to turn ideas into executable plans .Identify data points and measurements to show the impact of our approach and strategy on our client's business.