**Date Posted:** 2025-03-14 **Country:** United States of America **Location:** A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA **Position Role Type:** Hybrid Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. This position requires a highly motivated individual to lead the Power & Controls Electric Power Systems (EPS) service engineering team (12-15 individuals) in technical support of our fielded products and systems. Candidate must drive the team to develop effective technical support solutions with strong ability to communicate at all levels (executive to technician) both internally and externally. This senior service engineering leader acts as a "Voice of the Aftermarket Customer" for promoting positive change to our products and processes at all stages of the lifecycle. The service engineering department is responsible for technical support of fielded products and systems, identifying and escalating emerging product issues to the business, ensuring maintenance documentation is technically accurate, and providing customer training on our systems and products. This is a key role for both P&C Engineering and P&C Aftermarket, interfacing cross-functionally and globally with a collaborative team to support our airline, MRO, engine OEM and airframe customers. **What You Will Do** + Provide technical, process, and strategic leadership for service team + Hiring and developing employees within the organization. + Actively build relationships with team members and collaborators + Prioritizing work to ensure critical needs are addressed + Driving field failure investigations + Communicate technical information to EPS leadership and customers on field issues + Monitoring and improving performance on customer responses + Support P&C Service Engineering process development and continuous improvement + Planning and tracking of the annual departmental budget + Data gathering (field reliability, operator use and maintenance), analysis, coordinating special investigations, customer training, product testing, strong customer and Collins field service interface, and corrective action implementation. + Travel up to 10-20% **Qualifications You Must Have** + Typically requires University Degree and minimum 10 years prior relevant experience **or** an Advanced Degree in a related field and minimum 7 years of experience **or** in absence of a degree, 14 years of relevant experience + U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract ​ **Qualifications We Prefer** + Aftermarket experience + Customer interface or customer service experience + Prior leadership experience + Knowledge of Electric Power Systems products + Bachelor of Science in Mechanical, Aerospace, Aviation, Electrical or Systems Engineering **What We Offer** Some of our competitive benefits package includes:  + Medical, dental, and vision insurance + Three weeks of vacation for newly hired employees + Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option + Tuition reimbursement program + Student Loan Repayment Program + Life insurance and disability coverage + Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Ovia Health, fertility, and family planning + Adoption Assistance          + Autism Benefit + Employee Assistance Plan, including up to 10 free counseling sessions + Healthy You Incentives, wellness rewards program + Doctor on Demand, virtual doctor visits + Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program + And more!  May be eligible for relocation **Learn More & Apply Now!** We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. **Hybrid:** Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.