A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Propositions and Customer Management
We are currently seeking high caliber professionals to join our team as Senior Manager, Affluent Propositions.
Principal responsibilities
Design and implement value propositions for High-Net-Worth (HNW) segment including Prestige Private and Private Banking and build corresponding capabilities to support the proposition pillars through customer insightsLead the development of a distinct proposition continuum for HNW clients with differentiated solutions, privileges, sales servicing model and client experienceDrive external partnership for tailored privileges and customer acquisition channels and loyalty programs to meet the business objectives. Work with Marketing for Money Can’t Buy Experience to engage customers and build loyaltyOversee the design and implementation of a seamless client continuum for HNW clients, from Retail to Private BankingMonitor program results and portfolio analytics and take respective actions to refine the strategy to achieve the assigned portfolio growthLead the design and execution of client re-segmentation journey for Retail and Private Banking customers based on an analytics-driven approachWork closely with Technology teams to design a robust customer journeys and proposition features to support the growth of businessStay on top of compliance requirements including cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicableA Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Propositions and Customer Management
We are currently seeking high caliber professionals to join our team as Senior Manager, Affluent Propositions.
Principal responsibilities
Design and implement value propositions for High-Net-Worth (HNW) segment including Prestige Private and Private Banking and build corresponding capabilities to support the proposition pillars through customer insightsLead the development of a distinct proposition continuum for HNW clients with differentiated solutions, privileges, sales servicing model and client experienceDrive external partnership for tailored privileges and customer acquisition channels and loyalty programs to meet the business objectives. Work with Marketing for Money Can’t Buy Experience to engage customers and build loyaltyOversee the design and implementation of a seamless client continuum for HNW clients, from Retail to Private BankingMonitor program results and portfolio analytics and take respective actions to refine the strategy to achieve the assigned portfolio growthLead the design and execution of client re-segmentation journey for Retail and Private Banking customers based on an analytics-driven approachWork closely with Technology teams to design a robust customer journeys and proposition features to support the growth of businessStay on top of compliance requirements including cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicableUniversity degree in Business Administration, Marketing OR other relevant qualificationsMinimum of 8 years' retail banking experience and familiar with customer or productA seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partnersPossesses high sensitivity to the changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirementsBe able to deliver new or refined compelling propositions quickly for new revenue streamGood interpersonal problem solving skills and with great sense of ownership to drive new projects from ideation to implementationProficiency in both English and ChineseGreat sense of ownership and servicing mind-set to ensure efficient and effective customer service deliveryVisitHang Seng Career Page and sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong.
University degree in Business Administration, Marketing OR other relevant qualificationsMinimum of 8 years' retail banking experience and familiar with customer or productA seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partnersPossesses high sensitivity to the changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirementsBe able to deliver new or refined compelling propositions quickly for new revenue streamGood interpersonal problem solving skills and with great sense of ownership to drive new projects from ideation to implementationProficiency in both English and ChineseGreat sense of ownership and servicing mind-set to ensure efficient and effective customer service deliveryVisitHang Seng Career Page and sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong.