Bustle Digital Group is seeking a full time Senior Manager to join our growing Client Experience team. This position is client facing and will be responsible for executing post-sale production for robust media & custom content campaigns for the East Coast region. This role is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met as well as acting as a customer advocate and liaising between teams.
Candidates must be able to work EST hours. Tri-State area is preferred, but this role could be remote for the right candidate.
ResponsibilitiesProvide best in class service producing active programs independently, overseeing multiple elements and act as the primary contact for clients post-saleOversee and collaborate with one to two Account Manager and / or Associate Manager team members to balance workload and responsibilities for programsUnderstand all sold campaign elements & strategy to deliver on client campaign objectivesResponsible for creating and maintaining all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work documents, and additional campaign trackers)Coordinate with third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes liveCollaborate with the Ad Ops team to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, Instagram stories, influencer activations, video and photo shoots.Use project management software () to manage branded content projects & deliverables - ensuring all deliverables stay on schedulePartner with Distribution Marketing team to execute content distribution plans and manage performance via key social platformsPartner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decksParticipate and play active role in end of campaign debrief process, sharing learnings and best practices across internal teamsRequirementsBA or equivalentMust work EST hours5-7 years Advertising or Publisher company experienceStrong track record in client servicePreferred: Experience in managementBranded content (video, articles, social, influencer, events) and media execution experience essentialStrong attention to detailHighly organized and the ability to multi-taskAbility to lead junior team membersPreferred: Proficiency with Keynote, Excel, Google,
$90,000 - $95,000 a year