**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex. **Purpose of the Role:** As a part of First Line of Defense the candidate will be responsible for conducting business self-testing within defined timelines. The incumbent will be required to perform testing and derive analysis with respect to NLP/LLM implementation within sales practices monitoring. It is a Band 28 Tier 3 role. **How will you make an impact in this role?** Key Responsibilities: + Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs and controls according to standards and other applicable policies + Proactively anticipate and identify issues and control deficiencies through testing, assessing the impact and collaborating with business partners to develop and implement appropriate mitigating actions. + Ensure compliance to Policies, Test Procedures, and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and testing. + Perform Compliance and Quality checks including testing and analyzing NLP/LLM driven results on call transcripts + Collaborate with the ESP Project team to support any project requirements + Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to business management with regards to process improvement, automated logic improvement, best practices, risk reduction and maximization of revenue as appropriate. **Critical Factors to Success:** + Demonstrated willingness to take initiative and act decisively. + Creative mind that is not afraid of thinking differently to solve complex problems that have regulatory or compliance requirements. + Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives. + Proven ability to effectively interact with all levels across the organization including business and control partner leadership. + Solid evidence of leadership with the capacity to quickly understand critical linkages and business strategies in a dynamic, ambiguous environment. + Strong written and oral communication skills coupled with solid presentation skills. This includes the ability to take analyze large sets of data concisely and convey messages to leadership and peers. In addition, strong knowledge to build reports, dashboards and metric reporting is desired. + Strong attention to detail and superior organizational and follow through skills. + Strong work ethic with Enterprise Thinking mindset **Minimum Qualifications** + A minimum of two years of relevant experience required which may include: internal control/operational risk, internal auditing, or related experience in the financial services/banking industry. + Minimum Qualifications: Bachelor’s degree in commerce, strongly preferred. + Knowledge of Operational Risk Management, Operational Risk Events and PRSA will be an added advantage. **Functional Skills/Capabilities** : + Knowledge and understanding of Conduct risk, and Business self-testing. + Good knowledge MS Office Skills **Preferred Qualification:** + In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus. + Microsoft Office, BCMA, Outreach, One Force, Sales Force, SharePoint is preferred ORMCM **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** India-Haryana-Gurgaon **Schedule** Full-time **Tags** ORMCM **Req ID:** 25001340