Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Reporting to the Director of IT Program Management Office (PMO), the Senior IT Program Manager manages strategic projects as part of the IT Program Management function of The Wilbert Group. The Wilbert Group is a $250 million company with four industry-leading brands, 1,200 employee partners, 100 licensee partners, and 300+ points of distribution. This role is a member of the Wilbert IT PMO group which collectively owns responsibility for managing all strategic projects prioritized by Wilbert leadership in pursuit of company objectives.

The Senior IT Program Manager at The Wilbert Group is a pivotal leadership role responsible for overseeing a portfolio of high-impact projects within one or more strategic programs, ensuring the delivery of high-quality solutions and significant business value. This senior role demands advanced strategic planning, precise estimating, prioritizing, and leading and mentoring project teams. The Senior IT Program Manager drives the adoption of best practices and innovative methodologies across the organization. Responsibilities include fulfilling advanced Scrum Master duties such as leading Scrum ceremonies, mentoring other Program Managers, and ensuring the continuous improvement of Agile processes. Key competencies for success include exceptional leadership and communication skills, extensive experience with Agile methodologies, and the ability to manage highly complex projects and navigate significant organizational challenges. Strong problem-solving and risk management abilities, strategic thinking, and a relentless focus on continuous improvement are crucial for excelling in this role. Additionally, this position involves managing critical vendor relationships, providing strategic guidance and mentoring to program managers, and serving as a key backup for the Director of PMO.

Knowledge, Skills, and Experience8+ years of related professional experience, including hands-on project management of complex projects.Extensive knowledge of Agile frameworks and principles.Significant experience managing ERPs and other large-scale projects and programs.Strong understanding of strategic planning and organizational development.Proven ability to mentor and develop peers and project teams.Senior-level experience in project and program management roles.Experience with Microsoft technologies.Proficiency in using enterprise-level Agile project management tools such as Azure DevOps, Jira, or equivalent.Exceptional leadership, customer service, facilitation, and communication skills.Strong strategic thinking and problem-solving abilities.Ability to navigate and manage organizational challenges.Focus on fostering a culture of collaboration and continuous improvement.Significant level of trust and diplomacy, with extensive personal contact and the ability to motivate or influence others toward a common vision/goal.Experience managing, mentoring, and coaching teams.Proven analytical and problem-solving skills.Resourcefulness and creativity in researching new products and techniques.Ability to work and travel independently and use general office equipment.Advanced Stakeholder Management: Ability to engage and manage relationships with senior executives and key stakeholders.Expertise in leading and managing organizational change initiatives.Strong understanding of budgeting, financial forecasting, and cost management.Proficiency in resolving conflicts and negotiating solutions.In-depth knowledge of current and emerging technologies relevant to the industry.Ability to analyze data and metrics to inform strategic decisions.Experience in managing vendor contracts, performance, and relationships.Knowledge of industry regulations and compliance requirements.Ability to drive innovation and think creatively to solve complex problems.Ability to create and deliver compelling presentations to senior leadership.Expertise in identifying, assessing, and mitigating risks in projects and programs.

Essential Duties and Responsibilities Oversee multiple high-impact projects and programs, ensuring successful delivery and alignment with strategic goals.Collaborate with senior business leaders to define systems/project priorities, create and prioritize high-level project backlogs, and estimate project-level backlogs, focusing on timely delivery of significant business value.Provide strategic planning and visionary leadership for project teams.Mentor and guide project teams and other Program Managers, fostering professional growth and development.Lead and optimize Scrum ceremonies, ensuring adherence to Agile processes and continuous improvement.Champion the adoption of best practices and innovative methodologies across the organization.Communicate project and program status, risks, and issues to senior stakeholders, providing strategic insights and recommendations.Navigate and manage complex projects, addressing organizational challenges and driving solutions.Develop and implement advanced risk management strategies for projects and programs.Drive continuous improvement of Agile processes and practices, setting high standards for the organization.Foster a culture of collaboration, innovation, and high performance within the organization.Manage vendor relationships, including negotiating contract requirements and ensuring alignment with strategic objectives.Define and create comprehensive Statements of Work (SOW) for third-party engagements.Facilitate high-level project steering and sponsor meetings, including detailed project status reports.Oversee and report on project implementation, financials, and forecasts, ensuring alignment with organizational goals.Perform other duties as assigned, demonstrating flexibility and adaptability.Communicate and provide strategic support to users at all levels, understanding their job functions, business needs, technical complexities, and strategic direction to establish strong rapport with business units and team members.Plan, lead, organize, and motivate project teams to achieve exceptional performance and quality in delivering projects within established timelines.Demonstrate extensive experience and expertise with Agile methodologies and frameworks.Exhibit exceptional leadership, strategic thinking, and decision-making abilities.Maintain clear and effective communication with senior stakeholders and project teams, ensuring alignment and transparency.Show expertise in managing complex projects and programs, driving organizational change and continuous improvement initiatives.Provide strategic guidance on project delivery, including problem definition, data collection, fact establishment, conclusion drawing, and resolution implementation.Continuously expand skill set by learning new techniques and sharing knowledge with the program management team, fostering a culture of continuous learning and improvement.

Credentials and ExperienceBachelor of Science degree in Business, Information Systems, Computer Science, or a related field.8+ years of related experience in a progression of positions, including 5 years in a project manager role.Professional certificates in project management are preferred.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.