**Responsibilities:** + Support the EAS solutions hosted on-prem and on the cloud + Implement standardized processes across teams + Participate in major incident resolution + Drive process optimization + Improve operational metrics + Communicate effectively with team members and customers through strong verbal, written and interpersonal skills + Remain flexible to changes in priorities with the ability to multi-task **Technical Skillset:** + Experience in Incident Management or Problem Management + Knowledge of ITIL processes + Excellent troubleshooting skills + Ability to multi-task, prioritize conflicting demands + Exposure to cloud technologies + Exposure to multiple industry standard ticketing tools **Qualifications** : + A University or college degree in a relevant discipline. + ITIL Certification + 5+ years’ experience in Application Support