Role Summary

 

As part of the North American IT organization, the Sr IT infrastructure specialst will be responsible for managing the day to day operations of the systems infrastructure for the Pedestrian Door organisation.

 

Key responsibilities

 

Operation and monitoring of IT-solutions System administration Manage local Backup solutions Manage the VMWare setup Create redundant setup for IT solutions whenever possible Implement and test adjustments and extensions of existing solutions Daily monitoring of systems and system integration Analyse and solve reported problems Execute security vulnerabilty remediation Documentation of monitoring procedures Manage contacts with suppliers of local IT systems Development of usage of IT solutions Running and manage both local and regional projects related to IT infrastructure Be part of regular meetings with IT colleagues in divisional infrastructure team Documentation of procedures and solutions and local infrastructure Take initiatives and implement optimizations of business processes Team member Be a team member of NA IT Operations team Work closely with the Divisional Infrastructure team Cooperate with Application Operation and Information Solutions

 

First /Second line level support Resolve second/third line support based on tickets in Service Desk system

 

Key competences

Good knowledge of Microsoft Active Directory, Microsoft Azure Entra AD, Microsoft Windows 10/11, Windows Server 2016 and beyond, Cisco Networking, and Meraki Networking Experience with Microsoft Teams Basic MS Exchange understanding VMware knowledge and experience Veeam backup system knowledge and experience Networking skills / experience with Windows Server based networks Experience in analyzing & troubleshooting 2nd & 3rd level problems Knowledge about ITIL framework with focus on service requests, incidents and problem management Knowledge in working with some of the major Service Desk systems

 

Requirements

 

College degree or university in computer science or relevant work experience +5 year experience in global company working with central infrastructure Experience with working in hosted / central environments Experience working and supporting a production facility Willingness to travel within the NA region and once a year for ITO meeting Fluent in English (verbal & writing)

 

Personal qualities

 

Good analysis skills Ability to work independently as well as in a team Team player Self & result driven Eager to help out Flexible & hands-on Good communication skills Structured and organized Positive customer service attitude Understanding business needs Stress resistant

 

We are the ASSA ABLOY Group
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