Digital Business Services (DBS)

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.

We are currently seeking an experienced professional to join our team.

In this role, you will:

· Lead the business automation technology and bank wide operation transformation programme.

· Ensure stewardship of DBS operations service management and digitising operational journey across the bank.

· Oversee DBS operations Bow to achieve delivery commitments to time, cost, quality and expected benefit whilst ensuring balanced risk and financial management.

· Engage with global GB/GF IT teams to share best practices and integrate advanced technical solution across the organization.

· Build up relationship with DBS operations to align automation strategic and understand operational pain point.

· Foster culture of innovation across the global team to embrace benefit the customer and company.