Senior IT Business Analyst

Hong Kong

The Opportunity  

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior IT Business Analyst with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?  

You obsess about customers, listen, engage and act for their benefit  

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  

You thrive in teams, and enjoy getting things done together 

You take ownership and build solutions, focusing on what matters  

You do what is right, work with integrity and speak up 

You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone with:  

Experience in life insurance policy sales journey, in particular, digital sales tools related

Familiar with agency operation

Strong analytical and problem solving skills necessary to support deep dives into business operational problems and able to evaluate impacts and opportunities

Well organized and attentive to details with the ability to craft the detailed operational flow and requirements

Disciplined with project scheduling and flexible with working hours

Self initiated and have a strong drive to learn

Strong PC skills including MS Word, Excel and good understanding of SQL

Ability to convey information clearly and effectively through both verbal and written communication in English

Experience and knowledge in complicate testing execution and support

Minimum 8 years' work experience with insurance

On the job you will:

Review and analyze requests from business users and work collaboratively to understand company priorities and ensure alignment with company goals

Produce detailed user requirement documents and specifications supported by business/operation flow, and mock-ups for proposed solutions

Build consensus and facilitate discussion with related stakeholders, business partners and IT development teams

Participate in project planning from project initiation to closure and responsible for tracking requirement and testing progress

Review test strategy and test plan prepared by testing team, and manage test execution to ensure the end product meets the business objectives

Act as an internal business system area expert and champion

Provide quality system training to business users

Own, investigate and resolve system and project issues

Coach junior team members and develop their business analysis skills

Assist team lead in resources planning and budget control

Our commitment to you  

Our mission; to be a part of making Decisions Easier and Lives Better 

A leadership team dedicated to your growth and success  

A bold ambition and set of goals to be a leader in driving transformation in our industry  

Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement