Description Join our Amazon Web Services (AWS) team working with our unique mission owners to deliver training to customers worldwide. We’ve experienced rapid growth in the demand for a wide range of AWS courses, and these courses are having a direct impact on our customer. Customers are rapidly adopting AWS to transform missions with cloud computing as a way to build scalable and cost-effective web and IT solutions. To do that effectively, they need training, and not just a couple of slides and a long lecture. We are developing highly technical courses with extensive hands-on labs, complex process and solution diagrams, e-learning courses that can be accessed 24x7, and self-paced labs that get customers deep into AWS technologies. Our team is looking for a motivated Instructional Designer who possesses a unique balance of technical depth, business knowledge, and strong interpersonal skills. You will partner with several AWS teams to craft learning paths to educate AWS customers and have the opportunity to help shape and execute a strategy for new educational content around AWS services and features. The ideal candidate is a smart, innovative, effective, problem solving Instructional Designer with experience working across multiple instructional delivery modalities to create high-quality learning experiences that support our growing learning community. The Instructional Designer will curate and design learning solutions that align with the needs of our users and guide them through their education in cloud services. The role requires someone who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, has strong attention to detail, and is not constrained by how things have been done before. They will have the ability to manage multiple concurrent and interdependent tasks, experience working cross-functionally with requirements elicitation, and the ability to translate technical content into easy-to-understand training. While the Instructional Designer may or may not be steeped in AWS and the cloud, they should be technically strong and have significant experience with technical subject matter. Additionally, the ideal candidate will have experience working in an agile environment, and above all will have a passion for learning. Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability) Key job responsibilities • Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offering. • Lead projects through the design lifecycle from scoping, research and analysis, design, development, to launch. Provide clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation. • Identify learning objectives, assess learners, performance outcomes, and evaluative strategies to deliver instruction including consulting with program owners and subject matter experts to identify performance gaps and learning objectives. • Manage the development of instructional materials (presentations, tutorials, digital interactives, user guides, audio and video scripts, story boards, navigational text, tests, labs, etc.) that transform technical information into engaging instructional materials. • Lead projects through the design lifecycle; design and plan the development of instructional materials (tutorials, digital interactives, user guides, audio and video scripts, story boards, navigational text, tests, etc.) that transform technical information into professionally written, engaging instruction • Manage program deliverables within budgetary, resource and scheduling requirements against defined project milestones and deadlines. • Provide leadership and peer reviews for other instructional designers on the team. A day in the life • Build relationships with AWS service teams to understand roadmaps and plan for content updates or new training offerings • Work with audience representatives to understand our learner community's training needs • Create and maintain long-term relationships with subject matter experts to assist in guiding you through the technical concepts on which the users need training • Collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives for the partner community • Facilitate requirements gathering meetings with curriculum stakeholders to define the appropriate learning objectives, modalities and expectations • Direct and guide learning design for internal and/or external subject matter experts enlisted to produce and publish technical content. Basic Qualifications • Several years of experience in instructional design and developing learning content • Formal education and/or experience in Instructional Design, Instructional Technology, Distance Learning, or other education-related field • Several years of experience designing and developing Instructor led/Digital training offerings Preferred Qualifications • 5+ years of demonstrated experience in communicating technical concepts and processes using clear, simple language and visuals • Proven project management experience and the ability to prioritise, manage and complete concurrent projects with tight deadlines • Proficient in one or more IT domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain) • Hold one or more current AWS certifications (Professional or Specialty), or have production AWS experience • History of leading improvements in learning strategy and content Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.