Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Senior Incident Manager - 8 - 10 Yrs - 24/7 Rotational Shift - Pune location only

About this Team:

Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients’ and company’s mission-critical business requirements.

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What you will be doing: 

Lead and coordinate the incident response team during critical service disruptionsSupports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.Make quick decisions about escalation and prioritizationEnsure proper documentation of the incident timeline and actions takenManage the bridge call or incident war roomProvide regular status updates to leadership and affected business unitsCoordinate with external vendors or third-party providers if needed

Prevention and Preparation:

Develop and maintain incident management procedures and playbooksEnsure incident response plans are up-to-date and tested regularlyTrain team members on incident response proceduresReview incident patterns to identify systemic issuesWork with teams to implement preventive measuresMaintain contact lists and escalation proceduresCoordinate regular disaster recovery and business continuity exercisesRecommend process improvements based on lessons learnedUpdate documentation and procedures based on experience

What You Bring:

8+ years’ experience of working on Major Incidents for UK/US clientsBachelor’s degree or the equivalent combination of education, training, or work experienceAbility to organize tasks and priorities effectively and under minimal supervisionStrong communication & analytical skillsMust be good with multi-tasking.

What we offer you:

A multi-faceted job with a broad spectrum of responsibilitiesA modern international work environment and a dedicated and innovative teamA broad range of professional education and personal development possibilities – FIS is your final career step!A work environment built on collaboration, flexibility and respect

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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