Provides repairs, scheduled maintenance, and calibration on diagnostic imaging equipment and ancillary equipment used within the imaging environment. Services imaging equipment in assigned geography which may include but not limited to the following modalities: CR, Portables, C-Arms, conventional X-Ray, R&F, tomography, mammography, ultrasound, CT, MRI, Cath labs, nuclear medicine or linear accelerators. Provides a high level of technical support and training to clinical departments in areas of expertise. 

May be expected to be present during the clinical use of equipment in area of expertise and assume responsibility for equipment operation.

In addition, incumbent will be expected to work closely with clinical departments to assist in development of processes or procedures relative to clinical use of technologies in area of expertise. 

This position is expected to have the ability to multitask several projects.

Essential Functions:

Communication

•          Understands the importance of communication and follows defined standards.

•          Actively listens to and interprets the customer's needs. 

•          Discusses issues with team members.

•          Ensures critical events are communicated in a timely manner to the appropriate parties until resolution.

•          Clearly articulates caregiver issue and solution in terms the caregiver understands.

•          Takes direction from leadership and asks questions when needed

 

Critical Thinking

•          Demonstrates knowledge and understanding of the pertinent technical and application environment across CTS.

•          Works in and through challenging situations with both internal and external customers.

•          Competently overcomes resistance and setbacks.

•          May participate in root cause analysis in response to system issues and downtimes, to improve reliability and recovery.

 

Customer Focus

•          Provides helpful hints and location(s) of training materials.  Provides caregiver education as needed

•          Displays strong customer focus skills.

•          Regularly engages key caregivers (rounding, escalation, etc.) and provides representation for IS/Clinical Engineering to the caregiver.

•          Participates in discussions with caregiver to assess needs.

•          Takes accountability for customer satisfaction.

•          Defines solution options and recommendations.

•          May attend daily huddles as the CTS representative, speaking to issues and commitments, then documents and escalates appropriately.

 

Independent Work

•          Provides support in situations where multiple disciplines are involved.

•          Demonstrates long and short-range planning skills and the ability to implement them in day to day operations and projects.

•          Looks for opportunities to actively optimize workflows to increase productivity.

•          Consistently completes personal development and performance goals.

•          Understands concerns of mission, quality, business partners, people and financial results and seeks input on how to achieve outcomes that balance those concerns.

 

Leadership

•          Leads small to medium projects that involve team members.

•          Actively seeks constructive feedback while remaining open and receptive to it.

•          Volunteers for opportunities and actively finds ways to contribute to team goals / team discussion.

•          Offers guidance to other team members on policies, procedures, and documentation for day-to-day work efforts.

•          Seeks out opportunities to aid others facing resistance and setbacks.

•          Exhibits leadership skills in performing on call / requested support / escalation / oversight duties.  

•          Organizes multiple efforts and responds to shifting priorities.

 

Teamwork

•          Works directly with Providence organizations and vendors providing feedback to ensure stable environments.

•          Owns ticket resolution/repair to the satisfaction of the caregiver. 

•          Strives to listen, understand, and support the needs of others in a sensitive manner.

•          Develops effective working relationships.

•          Independently seeks out opportunities to assist other team members in their time of need.

•          Partners to drive team efforts and initiatives.

•          Participates in the assigned “on-call” rotation for 24/7 - 7 days a week support, if applicable.

•          Works collaboratively with others, trusting and accepting ideas that maximize overall efficiency. 

•          Supports other team members with guidance on policies, procedures, and documentation.

 

Time Management

•          Looks at work efforts and has the ability to understand the time involved with any given task.

•          Asks for resources from leadership if additional assistance needed to meet defined timelines.

•          Provides recommendations to improve operational workflows.

 

Required Qualifications:

Associate's Degree Biomedical Equipment Technology or Coursework/Training: Electronics Technology, Military or Technical Training Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.

Preferred Qualifications:

8 years of Experience repairing / maintaining imaging modalities.
 

Job Specific Knowledge, Skills and Abilities:

Biomed Documentation

• Proactively identifies device end of life / support conditions and recommends improvements including SBAR documentation if applicable.

• Performs all required steps to complete ARC events (Recall activities)

• Identify and produce required Safety Reports

• Utilizes documentation to identify reliability and financial trends on repairs.

• Mentors others in the development of effective documentation.

• Develops documentation standards across CTS teams at the enterprise level.

Regulatory Requirements

• Demonstrates advanced knowledge of department policies, procedures and standards.

• Demonstrates considerable knowledge of current regulatory requirements.

• Identifies and articulates where AEM’s might be used in place of OEM’s as recommendations to leadership.

• Mentors others in the regulatory requirements.

• Recommends & drafts updates to Medical Equipment Management Plan (MEMPs) that describes current actions to regulatory requirements.

Clinical Engagement

• Effectively communicates both verbally and in writing with staff, management, physicians, visitors.

• Builds relationships through rounding with staff and management.

• Interprets how changes will impact imaging devices / systems and articulates that change to the impacted caregivers.

• Demonstrates thorough understanding of the business requirements of the clinical caregiver and mentors the team. 

• Acts as a resource on highly complex technical imaging issues.

Technology Foundation

• Electronics Theory

    ◦ Demonstrates advanced knowledge of electronic circuitry and technical aspects of the operation, repair, and maintenance of electronic equipment.

    ◦ Interprets schematics, wiring diagrams, and illustrated parts drawings of imaging devices.

    ◦ Operates a wide variety of hand-tools, power tools, and specialized test equipment used in the repair, testing, and calibration of imaging devices.

    ◦ Mentors others on electronics theory.

    ◦ Teaches others on the importance of a safe environment and promotes safety in their environment.

• Medical Imaging Devices

    ◦ Perform advanced repair, calibration, testing, and preventative maintenance on most imaging devices according to manufacturer's specifications.

    ◦ Demonstrates substantial knowledge of basic anatomy, physiology, and medical terminology as applied to use of imaging equipment.

    ◦ Utilizes training in advanced modalities (e.g. CT, MRI, Nuc Med).

    ◦ Demonstrates advanced knowledge of the application, the repair of computers and servers, and imaging interfaces.

    ◦ Runs advanced diagnostic programs on imaging devices.

    ◦ Mentors others on imaging device support, repairs, and preventative maintenance.

    ◦ Maintains an adequate supply of specific and common spare parts to reduce equipment downtime. When appropriate, third party sources or OEM vendors will be used to gain cost savings.

    ◦ Acts as a resource on highly complex technical imaging issues.

    ◦ Demonstrates an advanced knowledge of ultrasound and X-Ray physics.

• Operating Systems & Networks

    ◦ Demonstrates advanced knowledge of the application and repair of infrastructure supporting imaging equipment (e.g., computers, servers network equipment).

    ◦ Uses common networking tools (e.g., Wire Shark) for troubleshooting purposes.

    ◦ Reloads and patches operating systems.

    ◦ Runs advanced diagnostic programs (e.g., Trace Route, OS commands)

    ◦ Understands and assists in the configuration of DHCP operations. Identifies the need and acquires fixed addresses.

    ◦ Demonstrates a high-level knowledge of networking components and concepts with an ability to apply the knowledge to practical work efforts.

    ◦ Provides advanced troubleshooting of PACS, DICOM and Imaging Networks

 

Why Join Providence?  

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.