**Country:** Mexico **Location:** LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico **In this role, you will join a fast-paced Human Resources team supporting employees, managers and HR colleagues for the Americas region. We are looking for team members who enjoy managing HR administrative processes and have a strong interest in improving how HR delivers. A successful team member will be very detail oriented, possess a problem-solving mindset and a keen interest in improving existing processes.** **Role Responsibilities** + Provide HR transaction support for core HR processes, including hiring, terminations & job changes. + Update and maintain employee records in Workday; create and deliver HR reports, maintain personnel files. + Resolve requests through servicenow case management system, striving for first contact resolution. + Actively build and develop the HR knowledge base to help GPS colleagues perform duties with efficiency and high quality. + Participate in continuous improvement projects to improve employee experience and enhance efficiency. + Apply sound judgement and discretion with sensitive information. + Provide input to the development of Workday & servicenow enhancements to improve employee experience. + Update business processes and process documentation to ensure accuracy, relevance and consistency. + Document new processes and or update missing steps in process documents, as needed. + Provide guidance and mentorship to peers in processing HR transactions. **Requirements** + University Degree. + 2 years of experience in the area. + Advanced and conversational English. + Experience in payroll processes in the U.S. or Mexico (Benefits). + Knowledge in Workday, Microsoft Office, SAP Global View (desired). **Benefits** We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. + Have peace of mind and body with our health insurance + Drive forward your career through professional development opportunities. **Our commitment to you** Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. **Apply Now!** **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice