**Responsibilities & Qualifications** **RESPONSIBILITIES** + Conduct walk-throughs of office spaces to assess IT requirements and ensure project alignment. + Identifyand document full IT requirements for office spaces, including computers, phones, printers, VTC systems, and cable televisions. + Oversee the decommissioning of office spaces, ensuring proper tagging, triaging, and removal of IT assets and cabling. + Provide workstation and laptop re-imaging to support new office setups and relocations. + Perform manual software installations and configurations, ensuring system compatibility. + Coordinatelogisticsand asset management with property management teams tofacilitateoffice relocations. + Assist Property Management or end users with IT asset connectivity at new locations, ensuring proper setup and issue resolution. + Deliver end-to-end project management for all BCTF/OSR projects, ensuring adherence to project management methodologies. + Maintain continuous coordination with Government stakeholders, such as WHS Space Portfolio Management Division, WHS BCTF Council, and HQDA Facilities. + Work closely with J6 service areas, including Service Desk, Security Operations, Network Operations, Telecommunications, Enterprise Print, Mobile/Wireless, and AV/VTC teams. + Collaborate with network systems engineers to resolve connectivity issues forrelocatedor newly installed IT equipment. + Develop andmaintainStandard Operating Procedures (SOPs), Concept of Operations (CONOPS), and documentation for project support. + Create andmaintainproject schedules, plans, and narratives, documenting customer requirements, scope, resources, dependencies, and estimated costs. + Provide weekly project status updates andmaintaintransparency with Government stakeholders. + Ensure rapid response within 24 hours for urgent IT equipment stand-ups supporting new offices with NIPR, SIPR, and Yellow Network connectivity. + Utilize Government-provided ticketing systems to track project tasking, update work orders, and notify customers of status changes. + Maintain a comprehensive SharePoint repository for BCTF/OSR project documentation, including customer agreements, equipment lists, and project schedules. + Report project progress in Weekly Status Reports, Monthly Activity Reports, and Annual Roll-ups, ensuring compliance with Government reporting requirements. + Manage installation and relocation projects for groups of 10 or more users,coordinating withVIP Support for executive-level personnel. + Oversee Moves/Adds/Changes (MACs) for IT equipment, ensuring seamless transitions and minimal downtime for end users. + Support large-scale IT installations, including infrastructure setup, port activations, phone installations, VLAN extensions,firewallmodifications, and procurement ofadditionalequipment. + Facilitate technology insertions andrefreshes, ensuring alignment with Government IT modernization initiatives. + Ensure the functionality and connectivity of all relocated IT assets, resolving outstanding technical issues as needed. + Lead decommissioning efforts, including IT asset recovery, removal of cabling, and compliance with Lifecycle Replacement (LCR) policies. + Develop andmaintainweekly and monthly reports, tracking project dependencies, IT asset requirements, and overall project success. + Organize and conduct weekly working group meetings to discuss project progress with J6 stakeholders. + Prepare and manage project plans following PMI methodologies, ensuring structured execution from initiation to closeout. + Ensure formal customer agreements are in place beforeinitiatingwork, capturing requirements and project scope. + Provide end-to-end ownership of IT projects, ensuring successful execution and customer satisfaction. + Utilize PMBOK and ITIL Service Design (SD) standards for project planning and execution. + Use Government-designated project management and ITSM tools to track projects, manage assets, and document progress. + Maintain a Records Management system within SharePoint for archiving all completed project documents. + Conduct QA walkthroughs with customers, ensuring all project requirements are met before closure. + Maintain ownership of IT projects from initiation to completion, ensuring on-time delivery and successful implementation. **REQUIRED QUALIFICATIONS** + Experience: + Five (5) yearsrelevant experience + Certifications: + CompTIA Security+ Education: + Associate’s degree in computer science, Information Systems, Math, Physics, Engineering, or a related discipline. + Clearance: + MustpossessaSecretclearance **Overview** We are seeking aSenior Help Desk Specialistto join our team supportingDISA JSP Service Delivery.   TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.   We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany vaccination requirements mandated by contract, applicablelawor regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be madeto enable individuals with disabilities to perform the essential functions. + Locations:National Capital Region + Type of environment:Office + Noise level: Medium + Work schedule: Schedule is day shift Monday – Friday.May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands to handle, feel, touch; reach with hands and arms; talk and hear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.   **WORK AUTHORIZATION/SECURITY CLEARANCE** U.S. Citizen Secret   **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilitiesand activities may change at any time with or without notice.   **EQUAL EMPLOYMENT OPPORTUNITY** In order toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, geneticinformationor any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.   TekSynap is committed to ensuring that our online application processprovidesan equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you needa reasonableaccommodationin order tosearch for a job opening or tosubmitan application, please contact  hr@teksynap.com  forassistance. **Job Locations** _US-National Capital Region_ **ID** _2025-7589_ **Category** _Information Technology_ **Type** _Regular Full-Time_