Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Primary Duties & Responsibilities

Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management

Predictive SLA monitoring & reporting

Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement

Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits

Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism

Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)

Foster a spirit of continuous learning & collaboration across teams

Qualifications

Grade12/Matric

Graduates/ Post Graduate

Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality

Lean Six sigma Black belt certified (Master black belt preferred)

Experience in automation of aspects of Quality function

Knowledge & experience of Agile methodology & demonstrate a digital mindset

Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values

Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change