WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

The Engagement Manager will act as the overall owner of the procurement program for a specific client.

He/she will lead the operations, make operational decisions and facilitate changes to services and ensure alignment on client expectations with the delivery team.

The Engagement Manager will attend day to day operational issues, manage client relationship, act as the liaison and single point of contact with the client.

The Engagement Manager is expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems.

The Engagement Manager is also responsible for implementing new processes, facilitating documentation and training necessary to roll out new procurement programs, and overall change management activities required for client’s new procurement initiatives.

Deliver: Sold Scope and Performance

Talent: Manage and Develop Team

Farm: New Business Opportunities

Deliver Sold Scope and Performance

Assist delivery leaders to setup and manage the central project queue, assign projects to team members

Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives

Act as the first point of escalation with the team and client, communicating and resolving operational issues

Ensure the client engagement is executed successfully per contract requirements.

Balance client requests against WNS interests

Provide leadership and consultation on strategic projects with high importance and visibility within the client

Meet with the client program management team on a weekly basis and lead operations discussions

Prepare and track metrics reporting for the entire program

Lead process improvement discussions to enhance operations. Communicate changes to client and delivery teams

Ensure client specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC)Take initiative to develop templates and job aids to improve efficiency and effectiveness of Denali processes

Talent: Manage and Develop Team

Provide leadership to the entire delivery team from a process, quality, and performance perspective

Determine resource capacity of the delivery team needed to support client requirements and work with operations to implement

Arrange and coordinate training & development needs of the team on client specific processes and requirements.

Provide coaching and mentoring to delivery leads

Work to track and implement WNS initiatives within team

Farm: New Business Opportunities

Listen for the needs of the client business groups and kick off conversations and introductions with our growth team to expand account scope and revenue

Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs

Mastery of client specific processes, terminology, political environment, systems and unique requirements by various business groups

Strong customer service orientation

Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)Negotiation skills Excellent project management skills including project planning, time management, multitasking, critical path definition

A strong leader and a team player

Solid decision-making ability using available facts in sensitive client situations

Excellent problem-solving ability

Ability to manage multiple projects and initiatives simultaneously

A strong business acumen and P&L experience on a program level

Ability to develop and implement processes across multiple programs to create consistency and efficiencies

Required Education and Experience

Master’s Degree8 to 15 years work experience in operational, program management, consulting capacity

Prior management experience of up to 10+ people on a project level

5+ year’s experience in procurement process

Service delivery and Consulting experience is a must