Senior Group Director, VIC & Client Development

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role: 

CHANEL is looking for a Senior Group Director, VIC & Client Development to join our New York Home Office Team in New York City. You will play a key leadership role within the team by managing, strategizing, evolving, and enhancing CHANEL’s Top Client program, engaging with teams at all levels and departments across the organization, and directly engaging with Top Clients.

In this role you will partner closely with Head of the VIC & Client Development team as well as with the Specialist and Managers on the team in the strategy and management of Top Client engagement, specifically focusing on the ways in which CHANEL’s Top Client program impacts the U.S. Fashion Division and the goals of the greater organization.  

The individual in this role will also glean insights from KPI measurement and analyses performed by the team, as well as other teams within the organization, to be able to identify risks and opportunities and develop strategic proposals and action based upon these assessments. Our ideal candidate will have experience within a Top Client, CRM, or Luxury Hospitality program, a deep understanding of luxury service and product, a history of managing people and a passion for team development, an proven ability and desire to entertain and socialize amongst diverse set of Top Clientele, a strong skillset when it comes to problem solving with a client-centric approach, and a strategic and analytical mindset.

What impact you can create at CHANEL:

You will have a core strength in assessing business opportunities and risks related to Top Client activity and engagement, strategizing creative solutionsYou will have a unique opportunity to impact and deepen relationships with Top Clients from around the US market with a particular focus on a refined approach commensurate with brand image and values. In this role you will have an impact on the business through a principal focus on the Top Client journey in partnership with boutique leaders, as well as overall management of client experiences and engagement opportunities; you will own specific ROI & KPIs of Top Client engagement that highlight contributions to organization goalsYou will be a strong people manager with a passion for identifying and developing talent and an understanding of structure and delegation that yields max efficiency.An exciting aspect of the work is also your ability to partner with global teams to align on strategic initiatives and program enhancements, leading communication of US strategic points of view, local client complexion, and market context with global counterparts.You will be able to fully develop, lead, execute and host Top Client experiences in partnership with your team. You will have a deep understanding of Top Client socio-cultural nuances from market to market across the US and adapt strategy accordingly.You will routinely meet with our regional boutique teams, learning and collaborating with network boutique leaders and teams to refine the local Top Client journey at Chanel US and empower teams to deepen client relationships via engagement leversYou will oversee the team budget, identify risks and opportunities in a communicative, systematic, organized, and agile wayYou will partner with fashion and boutique leaders to host, entertain and engage VIC clients both domestically and internationallyYou will understand the retail environment/landscape intimately and be able to dynamically adapt to the needs of our boutique teams in times of changeYou will represent the team on the client centric, strategic elements of creating best-in-class luxurious client events and experiences domestically and internationally in close partnership with our US events teamYou will enjoy being a key strategic partner and working collaboratively with team; prioritize being a team player and putting Top Clients first  You will collaborate with key home office partners to develop synergies and connect dots on divisional goals including but not limited to: Boutique leadership, Client Intelligence, Events, Strategy, Merchandising, and Ops teams

You are energized by:

Working in a highly collaborative and dynamic environment; embracing change and being both creative and agile.Interacting with and engaging Top CHANEL ClientsHaving a deep appreciation and understanding the brand’s commitment to Arts and Culture and CSR initiativesNavigating complexity, being a strong team leader who leads with empathy and humanity, contributing to our company culture and supporting colleagues and team members in times of transformation and changeInnovating and taking initiative; self-starting and proposing transformative solutions to senior management Understanding the key balance between quantitative/qualitative approach to Top Client strategyAn exceptionally high attention to detail and organizationProblem-solving creatively and communicating in a compelling way to a variety of different audiencesZooming out to understand how the team’s work impacts big picture and division/company vision and priorities while being extremely detail orientedConnecting the dots on challenges, bringing a key eye for details and expert problem perceptionPrioritizing the importance of discretion and confidentiality when dealing with data

What you will bring to the team:

Unique understanding of Top Client landscape in the US with specific established relationships with top luxury fashion clienteleHighly skilled with Microsoft Office Suite (Excel, PPT etc.) with specific ability to build compelling, concise, and engaging decks with key insights based upon data that can be cogently argued and defendedA very strong analytical skillset and comfortability working with data and numbers, relating Top Client activity to company and division goalsExperience in CRM/Marketing a plusExperience in Luxury Hospitality a plusExperience within or adjacent to Business Strategy/Consulting a plusFluency in French or Mandarin a plus!

Position Logistics:

Minimum 10 years of relevant experience Bachelor’s degree requiredLocation: New York, NYUp to 30-40% travel required (both domestic and international)Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office. 

What skills you will learn?

Exciting opportunities to lead and manage, strategize, implement initiatives, and engage clientele across the CHANEL VIC client lifecyclePartner to gain deep understanding of retail environments and in-boutique VIC services and approach.Travel both internationally and domestically to host and steward best in class, luxurious client events and experiencesHighly visible and collaborative role—working with a wide variety of teams and levels across the organizationOpportunity to be a leader on a team in a dynamic and fast-paced environment with strong business impacts.Opportunity to exercise both analytical skill-set and strong social/’people’ skills in one roleOpportunity to deepen relationships with global teams as well as international teams from CHANEL around the world, understanding how to connect the dots divisionally, regionally, and globallyOpportunities for visibility to senior leadership both within US and global offices.Direct leader committed to individual development.

Compensation: 

The anticipated base salary range for this position is 175,000 through 200,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

 

Benefits and Perks: 

Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund  

Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 

Generous paid time off policies to include vacation, holiday, sick and volunteer days  

401K and other incentives  

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

 

Additional Information: 

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

 

Diversity and Inclusion: 

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  

We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

 

Chanel Community: 

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 

Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

 

Sustainability: 

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 

Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

 

Arts and Culture: 

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation Chanel: 

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.     

For more information, please navigate to the Fondation Chanel website here   

 

Career and Leadership Development:  

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

 

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.