We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Senior Global Forwarding Agent. As a Senior Global Forwarding Agent, you'll be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. You're a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

You'll be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. You're accountable for your individually assigned shipments in addition to daily communication, reporting, and email management. You have the ability to influence the process of shipments from beginning to end and take ownership for their work.

Responsibilities:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.Create, maintain, and update shipments in Navisphere, ensuring accurate dataProvide complex quotes based on needs of networkCoach and train others on pricing strategiesProvides track and trace service to customers and generates shipment documentsEnsure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

Builds great relationships with customers, responding timely and following up on issue resolutionCommunicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside VendorsAct as a key customer contact and subject matter expertLead by example when it comes to customer outreach, retention, and expansionAct as a resource and expert to the department, branch, and network on customer requirements & process initiativesWork effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leadsMonitor customer shipments trends and its impact to our processes and operations

Other Activities:

Ensure customer SOPs are maintained and adhered toMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueProvide support to Sales Executives and Account Managers for customer reporting

Required Qualifications:High School diploma or GEDMinimum 3 years of Global Forwarding industry experience, preferably with Air ExportAdvanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:Associate’s or bachelor’s degree from an accredited college or universityKnowledge or coursework in Supply Chain, Logistics, or International BusinessExtensive industry and department knowledge (process & handling, regulations, international shipping, etc.)Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change dailyProactive, ambitious, hardworking, and analytical mindsetExcellent written and oral communication skillsAbility to work in a fast-paced and deadline-driven office environmentProven track record of dealing with customers and being client focusedHigh level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable chargesValues a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$25.00 - $39.04

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.