Job Responsibilities:

 Provide mentorship and guidance to a third-party team for application support activities, coordinate issue resolution and enhancement requests.Act as a domain expert on assigned applications, participate in project activities and provide consultation to project teams.Provide guidance to system- or business-initiated inquiries.Facilitate enhancements prioritization sessions with the business.Analyze and address vulnerability issues on regular basis for the applications on support.Coordinate activities between different teams.Provide support and coordination of application and infrastructure changes.Research and analyze improvement opportunities, conduct analysis, recommend, and facilitate efficiency enhancements.Collaborate with the Information Risk Management team to ensure that security and reliability of all systems maintained.Assess testing scope and activities, guide QA and Business Users through different testing stages.

Job Requirements (Knowledge/Skills/Competencies):

5+ years of progressive work experience in IT.Strong analytical and problem-solving skills, willingness to learn new technologies.Good verbal and written communication skills; ability to effectively articulate technical vision, possibilities, and outcomes to non-technical clients.BS or MS in Computer Science preferred or equivalent professional experience.Experience in coaching and guiding other team members.Deep understanding of Incident, Change and Problem Management processes.Understanding of server administration, information protection and access management principlesUnderstanding of risk analysis and mitigation processesExperience in operational support of web applications, web services; knowledge of internet hosting services (IIS).Experience with MS SQL Server, ability to analyze and modify SQL queries and joins.Experience with API integration with third party systems.Familiarity with scripting languages: PowerShell scripts, JavaScript, Batch scripts.Experience with Scheduling Automation tool.Ability to read and understand code written in C#, previous development experience is a plus.Experience with code versioning tools (GitHub).Deep understanding of Software Development Process (SDLC) including Agile and waterfall methodologiesAbility to translate business requirements into technical design documentation.Experience with workflow management tools (ServiceNow, JIRA).Ability to work well independently or as a part of a team as situation dictates.Familiarity with Microsoft technologies such as Azure, SharePoint, Active Directory

Nice to have:

Experience with Archer eGRC platform.Experience with ETL Informatica workflows.

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.