ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Senior Field Operations Specialist is responsible for overseeing, managing, and facilitating day-to-day operations within the stores to ensure the brand's operational efficiency. He/she collaborates closely with various stakeholders, including brand managers. The role involves processing operational transactions in an efficient and timely manner.
RESPONSIBILITIES
Provide insights and recommendations to support brand managers in managing operations.
Analyze key data such as KPIs, sales, and working hours to identify improvements and formulate action plans accordingly.
Ensure timely issuance of all permits for commercial activities, adhering to applicable laws and regulations.
Manage various commercial transactions, including Return to Vendor (RTV), Destruction, and Transfer to Outlet. Initiate payment requests related to the brand and actively follows up on payment processing by collaborating with the accounting team to address pending credit notes.
Ensure adherence to company standards, brand and operational guidelines, and legal regulations.
Monitor and assist in resolving shipment-related issues to ensure smooth deliveries.
Remain updated on current market trends and best practices in the retail industry through continuous improvement and adaptability within the operational framework.
*ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Senior Field Operations Specialist is responsible for overseeing, managing, and facilitating day-to-day operations within the stores to ensure the brand's operational efficiency. He/she collaborates closely with various stakeholders, including brand managers. The role involves processing operational transactions in an efficient and timely manner.
RESPONSIBILITIES
Provide insights and recommendations to support brand managers in managing operations.
Analyze key data such as KPIs, sales, and working hours to identify improvements and formulate action plans accordingly.
Ensure timely issuance of all permits for commercial activities, adhering to applicable laws and regulations.
Manage various commercial transactions, including Return to Vendor (RTV), Destruction, and Transfer to Outlet. Initiate payment requests related to the brand and actively follows up on payment processing by collaborating with the accounting team to address pending credit notes.
Ensure adherence to company standards, brand and operational guidelines, and legal regulations.
Monitor and assist in resolving shipment-related issues to ensure smooth deliveries.
Remain updated on current market trends and best practices in the retail industry through continuous improvement and adaptability within the operational framework.
*LANGUAGE & TECHNICAL SKILLS
Language Proficiency
Fluency in English.
Technical Skills
Proficiency in MS Office and shop/stock management tools.
EDUCATION
Bachelor's degree in a related field.
EXPERIENCE
Four to six years of experience in Retail, or a similar role.
BEHAVIORAL COMPETENCIES
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Self-Development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
Fluency in English.
Technical Skills
Proficiency in MS Office and shop/stock management tools.
EDUCATION
Bachelor's degree in a related field.
EXPERIENCE
Four to six years of experience in Retail, or a similar role.
BEHAVIORAL COMPETENCIES
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Self-Development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.