JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsible for the day to day safe and reliable delivery of all IFM services within country (Japan)Implements the standards established and set by the Account Director and Assistant Regional Property ManagerActs as a key interface for client building users and visitors and, through their role act as a focal point in establishing one team.Manages the local budget and achieves the aligned saving targets for the account.Works as part of one team, responsible for the operational delivery of hard services as well as key soft services.Has a key focus on achieving high and consistent standards across the portfolio.Resourcing, rostering and management of the delivery team and bringing innovation opportunities to support the account vision and objectives.Management of the FM team and supply chain partners in line with contractual requirements and performance obligations. Day-to-day contact for the client and local stakeholders.Manage all outsourced service contracts, including inspections and quality management of service deliveryUndertake comprehensive tendering procedures for all outsourced services.Single point of management control for FM including engineering and soft services at site(s)Ensure compliance with Goldman Sachs’s policies and proceduresEnsure compliance with JLL-GS FM Operations Manual proceduresEnsure compliance with contractual SLA in order to meet KPI targetsEnsure compliance with all governmental regulationsProvide interface with Goldman Sachs’ representative and BMOAssist in ensuring the implementation of preventive maintenance programManage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operationsCarry out periodic FM inspectionsEnsure defects are identified, captured on the Help Desk and actioned within service levelsCoordinate FM team self performed and vendor works on siteMonitor works or goods received quality liaising with RET, site Engineer or Technician as necessary and reconcile works or goods received to PO as necessaryFinancial management including budget forecasting, billing, vendor payment and budget managementRespond to emergency incidents within the Emergency Response ProceduresEnsure the effective completion of all incident reportsEngage in the compilation and delivery the appropriate weekly/monthly/quarterly/annual reporting to Goldman SachsChair local FM operations meeting and attend regional FM operations meetingChair monthly vendor meetingsManage and update local issues and projects trackersEnsure compliance with Jones Lang LaSalle minimum audit standardsManage end user expectationsProactively identify and investigate potential cost saving or value add opportunitiesLiaise with Regional Account Director, Regional Facilities Manager and JLL local team for additional support including HR, administration, project management, benchmarking, etc.Delegate for Goldman Sachs’ FM stakeholder as required in their absenceBackup Regional Hub lead if required

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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