_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
Intro-About _VOIS India:
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role:
Front End Specialist will be responsible for carrying out validation of customer orders submitted to order desk , carry out network design , raise supplier PO’s and to ensure the integrity of network inventory, systems, and databases is maintained. As a Front-End Specialist, the primarily responsibility will be verifying the customer requirements against the order form received from sales channel , raise workflow orders and model various Vodafone fixed line products in inventories to enable Transmission and IP configuration in network and to complete the provisioning activities Front End Specialist will raise , plan and design customer orders in relevant inventories, raise supplier PO’s , handle the tasks in workflow tools , and prepare design for end-to-end technical routing over the Vodafone network.
Key accountabilities and decision ownership :
Create orders and build attributes in workflow within the agreed SLA’s and quality definitions Validate Internal / external Customer request against the checklist and Generate Order tracking reference and Update with all customer information in Order tracking tool. Enrich digitally received orders in digital tools and record the relevant customer order form, site lists and technical documents in the repository . Confirm the solution provided is feasible as per customer requirement using Feasibility tools and working closely with the Feasibility team . Analyse the customer requirement and check for availability of technical documents and pricing to raise customer orders in workflow tools . Follow up and track for the exceptions raised with order originator for resolution Send KCI templates to the originators with order related information post validation. Check financial margin and commercial viability on supplier quotes received and raise Purchase orders in SAP against the quotes. Create the Customer Location, Devices and Third-Party Network block box, configure the VRFs in L3 NNIs, SDWAN Bearer and Internet Gateway Cramer. Build the End-to-End Circuits in Transmission Inventory & generate the Work Action Group for SDH build, Cross connect and Field Engineer activities. Model the End-to-End customer circuits from Network site to Customer location, create the technical routing, access and service configuration and generate the circuit references in Cramer for IP build in MSP, SDWAN and Internet Networks. Update the circuit references various Inventories and close the respective tasks in workflow system. Raises process/product problems to Front End Manager. Accountable for accuracy of order-related systems and thus timely raising of customer orders in systems .Work closely with the solution sales , Feasibility planner and Order workflow managers to ensure first time right order placement.
Technical and Professional qualifications :
Good understanding of Various Telecom Fixed Line products, Technologies, and Systems. Good understanding of SDH, IP and Routing & Switching concepts. Basic understanding of financial and non-financial numbers in relation to full profit and loss performance. 3yrs of operational experience in a Telecom company with a University degree of full-time qualification . Good communication skills , Customer focus and ability to adjust to workload peaks that can occur in an aggressive sales environment. _VOIS Equal Opportunity Employer Commitment India:_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!