**Training Delivery & Facilitation:** + Conduct onboarding and ongoing training sessions for nursing staff, technicians, and clinical teams on dialysis processes, patient care, and emergency protocols. + Ensure the implementation of standardized clinical practices across all clinics. + Conduct structured training programs for nurses, technicians, and other point-of-care (POC) staff to meet clinical and organizational KPIs. + Provide hands-on guidance to clinical staff to improve patient outcomes and reduce adverse events. + Mentor POC staff on achieving key performance metrics, such as infection control, vascular access management, and dialysis adequacy. **Compliance Monitoring:** + Ensure all clinical staff are trained and certified in accordance with NABH, ISO, and other regulatory guidelines. + Conduct periodic skill assessments and refresher training to maintain compliance. + Identify and ensure to close any safety related NCs on time by coordinating with concern department/persons. **Clinical Outcomes Improvement:** + Collaborate with clinical managers to identify gaps in patient care and implement targeted training interventions. + Monitor and analyze clinical outcomes such as Kt/V levels, hospitalization rates, and infection rates to ensure continuous improvement. **Quality Assurance Support:** + Work closely with quality assurance teams to identify gaps in clinical practice and provide training solutions to address them. + Analyze incident reports and audits to recommend and deliver targeted training. **Performance Evaluation & Feedback:** + Evaluate the effectiveness of training programs through feedback, assessments, and clinical outcome metrics. **Stakeholder Collaboration & Patient Satisfaction** + Liaise with clinic managers, nephrologists, and corporate teams to align training needs with organizational goals. + Support clinic managers in improving patient satisfaction scores by addressing patient concerns through well-trained staff and proactive care measures. + Contribute to business growth by enhancing patient retention and attracting new patients through consistent delivery of quality care. **Documentation and Reporting:** + Maintain detailed records of training activities, attendance, certifications, evaluation reports and outcomes. + Prepare and submit periodic reports to manager on training progress, clinical outcomes and compliance metrics. **Incident Reporting and Risk Management:** + Promote a culture of transparency and accountability by improving the frequency and accuracy of on time incident reporting from the ground level. + Conduct root cause analysis of incidents and develop training strategies to prevent recurrence. **Mock Drills and Emergency Preparedness:** + Plan and execute mock drills (e.g., fire safety, cardiac arrest response) at regular intervals to ensure staff readiness for emergencies. + Coordinate with hospital team regarding fire safety mock drills. + Ensure documentation and feedback from drills are used to enhance preparedness. **Patient Education and Engagement:** + Execute patient education programs focusing on dialysis care, dietary management, and infection prevention. + Educate employees and patients on Therapy Upgradation through patient education sessions and one on one discussions with patients in the dialysis unit.