At Amazon, we're working to be the earth’s most customer-centric company. One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!

We are looking for an Senior EU Fleet Compliance Manager, who will be responsible for ensuring fleet standards are maintained.

The role will focus on managing and enhancing fleet accountability mechanisms by ensuring contractual and service level standards are adhered to. Where standards are not maintained, the role will be responsible for utilising policies to take appropriate actions.

The optimal fit for this role will be a candidate wanting to roll-up their sleeves and excellent networking, assurance and communication skills. As the decisions proposed and made by this individual have a direct impact on safety and productivity, seniority, business and confidence is important to be successful.

The successful candidate will be customer focused, highly analytical, resourceful, able to operate at all levels of the organization and comfortable driving critical business decisions in a fast paced and often ambiguous environment.

Fleet experience is not essential, but is beneficial.

Key functions for the role include:
- Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved

- Owning fleet accountability metrics across EU

- Ongoing Data Analysis to detect systematic failures

- Documenting and reporting service quality levels

- Building effective relationships with AMZL senior leadership and legal teams within EU AMZL

- Build collaborative relationships with Fleet Operations and Compliance Leaders in other geographies

This role is based in Berlin




Key job responsibilities
Monitoring compliance against operating and service standards across the EU Fleet. Where standards are not being maintained recommend, implement and monitor preventative and corrective actions.

As part of the role, travel will be required to visit Delivery Stations to monitor the application of quality assurance processes and vehicle health.

About the team
The EU Fleet Compliance Team upholds fleet road worthiness, ensuring safe fleet operations in accordance with legal regulations and Amazon operating standards.

By achieving this, vehicle, driver and community safety, legal compliance and
vehicle health are all improved.