Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a Senior Director, Cluster Lead for KQ will be responsible for progressing Visa Marketing Services strategy through client engagement. You will support client engagement (financial institutions, merchants and fintechs) with the country business development team in winning new clients and growing the business with existing clients. You will develop a star marketing services team and collaborate with cross-functional teams like Visa Consulting and Analytics and Products to deliver winning marketing solutions that drive deeper partnership, achieve solid business outcomes and deliver value to consumers.

As the Marketing Services business continues to rapidly scale and grow, we continue to improve our focus on helping clients build their brands, grow their business through new and existing consumers, excel at delivering seamless omnichannel experiences all while achieving higher digital marketing maturity. You will be responsible for building up marketing services capability within your allocated cluster with a strong focus on the cardholder lifecycle marketing especially when it comes to digital acquisitions and engagement through omnichannel activations.

This role will report into the Head of Marketing Services for GCC with matrixed accountability to the General Manager for KQ.

Specific Responsibilities

As Cluster lead, you will be responsible for progressing the Visa Marketing Services growth strategy aligning with Visa’s Brand positioning, global sponsorships and advisory capability.

Develop relationships with C-suite in client retail products and marketing organizations and build a comprehensive understanding of their business objectives, marketing goals and success metricsBuild a long-term strategy between Visa Marketing Services and clients (financial institutions, merchants and fintechs) aligning our goals with their strategyDirectly manage a team of high performing client-facing marketers and take ownership of continuous team developmentCollaborate with a cross-functional team to successfully deliver on goalsManage the cluster P&L through planning, employing financial rigor to meet and exceed financial targetsPosition marketing services as the go-to trusted partner for clientsMaintain and improved client satisfaction scores across the clusterInfuse new advisory and martech capabilities especially measurement with engagements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experienceStrong consultative sales and analytical skillsPrior team management experienceEffective and creative problem-solver with strong decision-making skillsPrior relevant experience leveraging a leading Marketing Technology Platform to execute world-class digital campaigns end-to-end. Track record of success in developing and implementing successful digital marketing campaignsUnderstanding of Payments and Issuer Card Marketing fundamentalsStrong digital acumen, outcomes-driven, and ability to use data to prove what is –or isn’t—workingDemonstrated ability to structure, manage, and coordinate complex cross-organization projects and processes with multiple stakeholders and execute on a strategy to drive action
Global sensibilities and empathetic outlook to work well with other markets and cultures around the worldA strong public speaker, comfortable and poised in front of large groups with the ability to clearly communicate compelling messages up, down, and across the organization,Strong consultative sales and analytical skillsPrior team management experienceEffective and creative problem-solver with strong decision-making skillsPrior relevant experience leveraging a leading Marketing Technology Platform to execute world-class digital campaigns end-to-end. Track record of success in developing and implementing successful digital marketing campaignsUnderstanding of Payments and Issuer Card Marketing fundamentals

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.