**Opportunities at WellMed,** part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind **Caring. Connecting. Growing together.** The Sr. Director of CareCoach Connect has management responsibility for day-to-day market operations of the assigned market(s). The Sr. Director collaborates with Sr. Medical Director and other market leaders. The position is responsible for accountable execution and monitoring of market & regional strategies and action plans in support of both internal and external customers to include advancing the CareCoach Connect model. The position is involved in planning, budgeting, forecasting and reporting for each of the assigned markets. This position has a dotted line matrix management responsibility. The responsibilities of this position demand a wide range of knowledge and capabilities including but not limited to: strategic planning and analysis skills, performance outcomes, comprehension of the market, healthcare regulations, personnel management, highly developed communication skills; and the ability to develop clear action plans and drive process, given often ambiguous issues with numerous interdependencies. **Primary Responsibilities:** + Establish/update and manage business projections, forecasting and budgets, both financially and with timelines, for assigned projects + Supervision of CareCoach Connect market personnel to include recruiting, hiring, training, coaching and development, correction, and retention to maximize staff performance and technical expertise through clearly defined objectives and leadership + Able to step in to be able to perform operational tasks of the team if someone is out for an extended period of time + Day to day management and knowledge of schedule capacity and productivity + Oversight of getting transition visits scheduled and seen within a timely manner as defined by the business + Put together and provide market level updates for leadership meetings + Comprehensive understanding of: + local and/or national labor market issues and resource availability for staffing recruitment and retention + relevant healthcare plans and managed-care entities + clinical practice regulations and state, federal, and private healthcare guidelines, regulations, procedures, and products + clinical-related business environment, trends, and issues (e.g., market and competition drivers/issues + Provide cross functional leadership across the enterprise by maintaining open communication, identifying, resolving cross functional issues, attain metric targets by collaboratively creating, maintaining, implementing and evaluating business strategic plans for each area, continually improving cross functional policies/procedures/workflows and support systems and proactively facilitates staff development to achieve the goals and objectives of the market + Cross-functional teams are not limited to quality, network, employed operations teams, central teams to include CPR, DataRaps, HCE, and more + Develop/maintain processes and programs to shape working relationships with internal and/or external customers (e.g., business partners, clinical staff, physicians; facilities, and health plans) regarding: + clinical operational performance and effectiveness + opportunities to improve clinical programs and performance and guide decision-making + remain aware of issues and operations of internal and/or external business partners + Monitor clinical performance metrics to ensure market and enterprise strategies are met and improved upon if not met + Interact/communicate with the external patient community to provide patient care and promote brand awareness, value, and services + Analyze relevant information to identify/implement potential new programs and services; create/provide input into proposals for developing new programs/services or expanding existing programs/services; work with internal partners to identify staffing needs and ROI; and set/review/modify/provide input into strategic objectives for applicable clinical operations + Ensure compliance with: + safety guidelines/procedures + business continuity plans + required training and licenses/certification/credentialing to perform job required activities + Plan/implement corrective actions/solutions to address operational issues and concerns + Performs all other related duties as assigned + Analyze reporting to ensure accuracy of information provided and solutions to fix if needed You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + Bachelor’s degree in Healthcare or Business Administration or a related field (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree) + 5+ years of management/supervisory experience + 4+ years managed care experience in clinical setting with an emphasis on operations + Knowledge of state and federal laws relating to Medicare Advantage + Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook + Ability and willingness to travel during day and overnight for up to 25% both locally and non-locally, as determined by business need **Preferred Qualifications:** + Certification as RN, LVN, X-ray technician or similar clinical designation + Medicare health care operations including HEDIS, HCC Coding and Medicare Advantage **Daily Practices:** + Excellent written and verbal communication and relationship building skills + Planning and organizational skills to demonstrate leadership and initiative + Solid interpersonal skills + Ability to work independently, as well as a member of a team + Ability to manage multiple complexes, concurrent projects + Driving production/performance metrics **Physical & Mental Requirements** : + Ability to push or pull heavy objects using up to 20 pounds of force + Ability to sit for extended periods of time + Ability to stand for extended periods of time + Ability to use fine motor skills to operate office equipment and/or machinery + Ability to properly drive and operate a company vehicle + Ability to receive and comprehend instructions verbally and/or in writing The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._