Details Department: Growth Marketing & Digital Experience (GMDx)Schedule: Monday - Friday, 8 hour shiftLocation: Fully remote
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Ascension is a leading healthcare provider dedicated to transforming healthcare delivery across the United States. Guided by our mission to provide compassionate, personalized care to all, we prioritize innovation to address the evolving needs of patients and communities. With a commitment to excellence, we aim to create seamless, consumer-focused healthcare experiences that improve access, outcomes, and satisfaction.

 

Position Summary:
Ascension is seeking a highly skilled Senior Director, Web Operations to lead operational excellence across Ascension’s web and digital ecosystems. This role focuses on ensuring operational excellence across functions such as content creation and publishing, CMS management, digital asset management, search engine optimization, local search, online reputation management, and social media strategy. Reporting to the Vice President of Channel Strategy & Operations, Growth Marketing & Digital Experience, the Senior Director will drive efficiency, establish governance, and deliver measurable outcomes that align with Ascension’s mission to deliver high-quality care through innovative digital solutions.

Key Responsibilities:

Leverage expertise in Sitecore to maximize the platform’s current and future capabilities, ensuring streamlined workflows, enhanced consumer experiences, and efficient use of generative AI technologies.Lead process and platform improvement in support of streamlined workflows, financial stewardship and better consumer experience.Develop and operationalize content marketing strategy in partnership with marketing, product and experience teams, to improve consumer engagement, reduce friction in the consumer journey and support acute and long-term health outcomes.Partner with paid media and demand generation teams to drive better targeting throughout the customer journey and create relevant, compelling content.Facilitate cross-team collaboration and communication with national and regional marketing teams to ensure effective and transparent strategic partnership, i.e., leading monthly webinars and training sessions, and to drive velocity in digital and marketing initiatives.Collaborate with the Consumer Experience team in elevating the voice of the customer, leveraging customer insights to tailor marketing experiences and drive strategic and operational enhancements.Utilize data analytics to track, measure, and report on channel performance, including competitive analysis to inform content marketing, SEO strategies in evolving Gen AI/ChatGPT environment.Effectively manage team responsible for:
CMS Management: Manage and optimize the Sitecore Content Management System (CMS) for efficient content publishing and user experience, in collaboration with technologies, engineering, studio and other partners for consistent roadmaps and aligned workstreams Leads marketing domain management.Website Publishing: Oversee website publishing and management, ensuring content is consistently up-to-date, relevant, and aligned with brand standards.Digital Asset Management: Lead the organization and management of digital asset platform(s) for optimized and responsive integration across marketing platforms including Salesforce Marketing Cloud.Online Content Optimization: Develop and implement strategies for online content optimization and SEO, to improve search rankings and user engagement, monitoring performance to meet business goals and implementing best practice - particularly for competitive healthcare discovery and findability for consumers, patients, providers, friends and family. Responsible for fluency in Sitecore functionality for SEO performance, YouTube SEO performance, and online content roadmap in alignment with technologies and studio partners.Online Forms and Lead Generation: Develops and optimizes all online points of conversion including online forms and lead generation paths, including proficiency in FormAssembly, FormStack, Regfox and similar platforms.Offsite and Local Search Strategy: Lead and oversee offsite and local search strategy and team, managing Google search strategy, including overseeing and managing 46,000+ Google Business Listings. Proficiency in Google algorithm and dedicated to managing response to ongoing updates.Online Reputation Management: Lead Google ratings and reviews strategy including online reputation management alignment with consumer experience and service recovery. Manage nearly 200,000 Google reviews annually.Online Content Creation: Oversee the creation of SEO-driven online content, including patient education, provider education, articles, videos, and infographics to support findability, discovery and the path into conversion.Social Media Strategy and Publishing: Oversee social media strategy, editorial calendar and community management. Develop and execute social media publishing strategies to increase word of mouth shareability and engagement across paid and organic channels. Establish best practice, policy and governance for social media content publishing that supports business goals and compliance.

Skills Required:

Website Publishing: Demonstrated expertise in website publishing, including content management, updates, and user experience optimization.CMS Management: Proficiency in managing and optimizing Sitecore Content Management Systems (CMS) to ensure efficient content publishing and site performance.Digital Asset Management: Strong organizational skills for overseeing digital asset management, including storage, accessibility, and version control.Online Content Optimization: In-depth knowledge of online content optimization, including SEO best practices, to improve search rankings and user engagement.Online Content Creation: Proven ability to create and oversee the creation of compelling online content, including articles, videos, and infographics, aligned with brand messaging and audience preferences.Content Marketing, SEO, Social strategy developmentSEO Expertise: Proficiency in optimizing website content for search engines, monitoring SEO performance, and implementing SEO best practices.Social Media Strategy: Adept at developing and executing social media strategies to increase brand visibility and engagement across various platforms.

Additional Information:
This position oversees a team of digital and marketing professionals responsible for website management, digital asset management, content creation, SEO, Google advertising, and social media marketing. The Senior Director of Web Operations will provide leadership, mentorship, and guidance to this team to ensure the successful execution of digital marketing strategies and initiatives.

Requirements

Education:

High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
Additional Preferences Bachelor's degree in Business Administration, Operations, Marketing, Engineering or related field; Master's degree preferred.Minimum of 12+ years of experience in digital and web channel marketing and operations with a focus on healthcare, hospitality, or financial service industries.Proven experience in website publishing, CMS publishing, digital asset management, content optimization, Google search marketing, SEO, and social media publishing.Strong leadership and team management skills.Proficiency in Google optimization, and Content Management Systems specificallySitecore, social media platforms specifically Sprinklr.Excellent communication and presentation skills.Results-oriented with a focus on driving measurable online outcomes.

 

#LI-Remote #GMDx

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

 

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

 

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

 

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