QUALIFICATIONS:

Bachelor's Degree in Business or IT related field of study  MBA Preferred  Not required, but preferred, one or more of the following: BPO certifications (Six Sigma, Lean Six Sigma, other, etc.)  15+ years' experience in operations, customer service support, or business process optimization roles. Consulting background a plus.  Excellent leadership, communication (written, verbal and presentation) and interpersonal skills and the ability to relate to all levels of the organization.  Experience in working and collaborating with business and cross-functional teams  Strong written and verbal communication skills.  Strong negotiation skills, especially in managing customer expectations, and driving priorities  Proven ability to manage, mentor and coach a globally dispersed team  Proficiency in Microsoft Office Suite of tools  Embrace the WWT culture and values   Some domestic & international travel will be required

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

 

#LI-SB1 #LI-Remote