The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As the Sr. Director of Employee Learning, you will report directly to the VP of Talent and Belonging and play a critical role on the Talent + Belonging Leadership Team. The Head of Employee Learning is responsible for developing, implementing, and overseeing comprehensive learning and development strategies that enhance the skills, knowledge, and performance of employees across the organization. This leadership role focuses on fostering a culture of continuous learning, ensuring alignment with organizational goals, and promoting employee engagement and retention through effective training initiatives.

Job Description:

Responsibilities:

Strategy Development:Create and execute a long-term learning and development strategy that aligns with the organization’s business objectives and workforce needs.Assess current learning programs and identify gaps to improve overall employee learning experiences.Program Design and Implementation:Develop, implement, and manage innovative training programs, workshops, and e-learning solutions.Collaborate with leaders to identify training needs and tailor programs to meet those needs.Ensure training programs are engaging, relevant, and effective in achieving desired outcomes.Leadership and Team Management:Lead and mentor a team of learning and development professionals, fostering a collaborative and high-performance environment.Oversee the recruitment, training, and development of staff within the learning and development team.Evaluation and Improvement:Establish metrics and evaluation processes to assess the effectiveness of learning initiatives and make data-driven decisions for continuous improvement.Gather feedback from participants and stakeholders to refine training programs and ensure relevance.Budget Management:Develop and manage the learning and development budget, ensuring effective allocation of resources for training initiatives.Evaluate and negotiate contracts with external training providers and consultants as needed.Stakeholder Engagement:Serve as a key advisor to senior leadership on learning and development trends, best practices, and innovations.Build strong relationships with internal stakeholders to promote a culture of learning and development.Technology and Innovation:Stay informed about emerging trends and technologies in the learning and development field, integrating relevant tools and platforms to enhance learning experiences.Promote the use of learning management systems (LMS) and other digital learning platforms.Diversity and Inclusion:Ensure learning programs are inclusive and accessible, promoting diversity in training content and delivery methods.Advocate for initiatives that support the development of underrepresented groups within the organization.

About You:

You are a strategic and data-driven leader with a passion for learning and development. You excel at building high-performing teams and achieving measurable outcomes. Skilled at driving business outcomes through targeted learning interventions; comfortable influencing leaders on the appropriate use of learning to drive business outcomes.Digital Learning Proficiency: Extensive experience with LMSs, LXPs, and a range of digital learning content providers and tools.  

Qualifications:

10+ years of applicable experience in learning and development, with at least 3 years in a leadership role.Strong understanding of adult learning principles, instructional design, and training methodologies.Proven experience in developing and implementing successful learning and development programs.Excellent communication, interpersonal, and leadership skills.Ability to analyze data and metrics to drive decision-making and program improvements.Strong project management skills and the ability to manage multiple initiatives simultaneously.Proficiency with learning management systems and e-learning toolsExceptional team management and coaching abilities. Ability to work regularly on-site at a PayPal office. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

15

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$143400 to $285450

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.