What You’ll Do - Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve.

·        Proactively working with ACS customers to ensure their successful deployment of the Oracle Infrastructure Platform.
·        Technical assistance with software installation
·        Customer solutions architecture concepts and reviews (e.g. HA)
·        Performance assessments and tuning
·        System configuration health checks
·        Upgrade and implementation planning and advice on Patch Management
·        Proactively alerting customers to product developments and issues
·        Knowledge Transfer: Prepare and present training programs (and technical workshop), designed to educate Support Services employees and customers on technical topics
·        Delivery of proactive and reactive technical support in a timely manner
·        Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen
·        Perform root cause analysis of difficult product problems and their solutions/technical escalation management
·        Interact with key customer personnel to enhance collaborative problem solving
·        Providing and verifying problem workarounds or patches
·        Researching and responding to technical enquiries
·        Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
·        Become a trusted advisor for our ACS customers
·        Forming effective professional relationships with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

Career Level - IC4