About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

We are seeking a Customer Experience (CX) Operations Senior Analyst to drive strategic insights, operational efficiency, and performance optimization across our CX teams. In this high-impact role, you will focus on two critical areas:

CX Operations – Deliver strategic, analytical, and tactical support across Customer Success, Renewals, Technical Support, and Professional Services, providing data-driven insights to enhance customer outcomes. CX Compensation – Oversee commission plan design and administration, ensuring alignment with company strategy, accuracy in execution, and data-backed analysis to optimize team motivation and performance.

As a key partner to cross-functional teams, you will play an instrumental role in refining CX processes, optimizing compensation structures, and driving initiatives that elevate both customer satisfaction and operational success

Here's a closer look at this key role:

CX Operations

Support CX Business Functions: Execute and enhance day-to-day operations across Customer Success, Renewals, Technical Support, and Professional Services, ensuring alignment with business needs. Optimize Business & Reporting Processes: Identify, recommend, and implement continuous improvements in reporting and operational workflows to keep pace with organizational changes. Develop & Maintain Analytics: Create and manage analytical reports on services revenue, performance metrics, and key KPIs, ensuring consistency with company standards. Drive Data-Driven Decision Making: Maintain reporting tools, manage ad-hoc requests, and analyze customer trends to provide insights that enhance retention and growth strategies. Contribute to Annual Planning: Provide data-backed recommendations on compensation structures, customer growth lifecycle improvements, and process enhancements. Forecasting & Performance Tracking: Support core processes such as forecasting, QBRs, territory assignments, and performance metrics tracking to drive efficiency. Strategic Communication & Insights: Synthesize analyses into compelling presentations that align stakeholders on key trends, insights, and action plans. Translate Strategy into Action: Develop tools and frameworks to measure initiative outcomes and drive continuous process improvements. CX Compensation Administer & Optimize Commissions: Manage the monthly, quarterly, and annual commissions process, ensuring accuracy, timeliness, and efficiency in payments. Analyze Compensation Trends: Provide data-driven insights into commission structures and performance, identifying opportunities for optimization. Maintain Legal & Policy Compliance: Collaborate with Legal to maintain commission plan templates and ensure compliance with company policies. Ensure Data Accuracy: Maintain integrity of CRM and commission platform data, ensuring consistency and reliability. Manage Compensation Plans: Develop, distribute, and maintain compensation plans for the CX organization, ensuring clarity and alignment with business goals. Optimize GTM Efficiency: Measure go-to-market process efficiency, providing actionable recommendations for improvement. Evaluate & Enhance Tools: Assess and implement technology solutions that improve customer success processes, compensation accuracy, and performance tracking. What You'll Need: Bachelor’s degree in Finance, Business/Management, Accounting, Operations, or Statistics preferred. 4+ years of experience in compensation, sales operations, or financial analysis. Advanced proficiency in spreadsheet modeling (Google Sheets, Excel) Systems expertise in SFDC, Xactly, Clari preferred. Ability to synthesize multiple data inputs to establish and refine process best practices. Experience building and optimizing weighted forecast models to improve compensation planning and operational efficiency. Excellent presentation and reporting skills, with the ability to create clear, professional reports and executive-level slide decks. Self-starter with a strong sense of ownership, capable of operating with moderate autonomy while managing tasks and projects effectively.

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Anticipated Application Close Date: 05/12/2025

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-ME1 #LI-Hybrid #BI-Hybrid 

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:$76,650—$93,000 USD