C.H. Robinson is looking for a Senior Customs Entry Writer to join our team. In this role you will be recognized as a role model for account management excellence for our customs product offerings. Our Senior Customs Entry Writer’s exemplary customer service skills, attention to detail, organization skills, and proven commitment to productivity are critical to their success in this exciting and highly visible position. You will serve as an internal subject matter expert, assisting in training where needed to upskill and mentor others on the team. The Senior Customs Entry Writers own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate their professionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3-4 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 1-2 days, this role strikes the perfect balance between teamwork and autonomy. 

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practicesEnsure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquiresAnalyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government AgenciesProcuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial chargesIdentify and resolve issues that could potentially result in delayed cargo release or final deliveryMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueServe as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfactionBegin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clientsManage collaborative communication between Partner Government Agencies and clientsLead by example when it comes to customer outreach, retention, and expansionDemonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written languagePromote a positive working relationship for all team members Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirementsManage customer invoicing, process vendor payables and assist with receivables of assigned accounts

QUALIFICATIONS

Required:

High School Diploma or GEDMinimum 3 - 5 years of entry-writing experienceAdvanced proficiency in Microsoft Office Suite of programsIt’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department

Preferred:

Knowledge of Harmonized Tariff Schedule and the supply chainAssociate or bachelor’s degree from an accredited college or universityHighly motivated, self-driven, and true ownership of client baseExceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track recordExemplary communication and customer service skillsEffectively communicate across functional lines, and at times lead and direct the conversationFlexibility and versatility in logical, methodical and expedient approach to problem resolutionEvident attention to detail and ability to analyze dataRefined written and oral communication skillsDemonstrated track record of taking over accounts and improving quality, process, and relationshipsValues a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$27.36 - $42.74

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.