Company Description

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

Job Description

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

 

Role Purpose:

The Senior Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in APJ. This role is centred on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, and providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

 

Responsibilities and Duties:

Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team membersPresent the platform through succinct and efficient demo’s as and when requiredResponsible for the commercial strategy to ensure success for both parties.Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROISupport the build of all material creation campaign completion, bespoke presentations, marketing material.Support Suppliers with the campaign set up and optimization recommendationsHelp to monitor overall campaign performance, where necessary, provide recommendationsInform our retailer of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

Qualifications

Work Experience and skills:

Strong retail media, eCommerce and digital knowledgePrevious experience within the CPG brands/retailersSales experience both pitching and closing projectsConfident in presenting to both small and large audiencesExtended experience of client-facing account/client management experienceExperience with dealing with senior stakeholders in an organisationExperience in using Domo is desirable 

 

Behavioural Traits:

Sees ahead to future possibilities and translates them into breakthrough strategies.Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsPlans and prioritizes work to meet commitments aligned with organizational goals.Builds partnerships and works collaboratively with others to meet shared objectives.Interprets and applies key financial indicators to make better business decisions.Steps up to address difficult issues, saying what needs to be said.Paints a compelling picture of the vision and strategy that motivates others to action.Uses compelling arguments to gain the support and commitment of othersBuilds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.